Realize the Full Value of Your ServiceNow Investment
With IT environments evolving and customer needs getting complex, standardizing IT processes across the business has become extremely challenging. Despite investments in ServiceNow, most organizations struggle to maintain service availability, provide an intuitive service experience, analyze critical service metrics, and reduce enterprise risk.
ServiceNow Managed Services: Designed for You
Synoptek has a long history of successful client partnerships within the ServiceNow ecosystem across industry sectors. Through our comprehensive ServiceNow Assessment, Implementation, and Support Services, we help clients maximize the true value of their ServiceNow investment.
With over 23 years of experience in Enterprise Service Management, we understand that your ongoing ServiceNow needs change; therefore, we offer a range of flexible plans that can adapt to your evolving business requirements. With our ServiceNow Application Managed Services plans, you can reduce development and administration backlogs, supplement your internal teams, and accelerate project deployments.
-
Project Assessment and Planning
Assess your current ServiceNow environment, identify gaps and challenges, and establish a ServiceNow vision that fits your organization's needs.
-
ServiceNow Implementation, Configuration, and Integration
Using Synoptek’s unique process-oriented approach, implement and configure a fine-tuned version of the ServiceNow Implementation Methodology (SIM)
-
ServiceNow as a Service
Leverage pre-built workflows, best practices, and our experienced managed services delivery model to set the foundation for continual improvement, enable proactive upgrade planning, reduce TCO, and accelerate time to value – all while maximizing ServiceNow ROI.
-
Rapid Managed Services
Enjoy a more flexible and tailored approach to ongoing ServiceNow support, admin/development, new enhancement requests, and project delivery. Choose from flexible and tailored monthly plans to define a roadmap, reduce the development backlog, and speed up project delivery.
Schedule your ServiceNow assessment today!
- Review existing ServiceNow configuration and evaluate adherence to best practices
- Identify areas of potential improvement and leverage any unused ServiceNow capabilities
- Define a clear roadmap to achieve desired goals
I wanted to thank the Synoptek team for the great work done on the ServiceNow project. The team has provided (and demonstrated) significant value to the project with their ServiceNow expertise.”
FEATURED INSIGHTS
Case Study
ServiceNow Streamlines Request Management for Cloud Communications Company
Case Study
ServiceNow Helps Army Garrison Residents Accomplish 30-day SLAs in Less Than 48 Hours
Thought Leadership
Understanding the Impact of the Synoptek Platform: A Conversation with an ITSM Expert
Our ServiceNow Expert
Bill Mell is the Managing Director of the ServiceNow Practice within Synoptek. Bill joined Synoptek in 2021 following the acquisition of his company, Rapid Technologies, where he served as President & CEO. With over 21 years of experience in the Enterprise Service Management space, Bill is responsible for the overall growth of the ServiceNow Practice. Aligning business and philanthropic ambitions, he is passionate about delivering great technology and services to customers while supporting Children’s Hospitals through the ServiceNow for Good program.
Bill Mell
Managing Director
ServiceNow Practice
