When customer support lacks a unified backbone, conversations live in different systems across chat, voice, email, and digital channels, with no shared context to hold them together. Over time, response quality becomes inconsistent, and experience becomes reactive, shaped by quick workarounds.
Synoptek's Contact Center as a Service (CCaaS) solution serves as the perfect antidote to the challenges of disparate systems. Using Dynamics 365 Contact Center and an AI-first approach, we help implement a solution that integrates into your Microsoft systems, provides agents with immediate access to critical customer information, and ensures that you provide high-quality support your customers deserve.
Assess your current service landscape and identify gaps in your channels.
Deploy Dynamics 365 Contact Center for unified engagement across voice, chat, social, and digital channels.
Integrate with CRMs like Dynamics 365 or Salesforce and leverage AI-driven analytics to streamline operations and boost customer satisfaction.
Get continuous, ongoing support and scalability as your service operations grow.
Train and empower agents to maximize their use of the CCaaS solution.
