With a mission to cultivate hope and resilience for more than 17,000 individuals across six California counties, the nonprofit was on the road to success. However, as the company grew, it realized that its existing communications apps and legacy technical debt were a major roadblock in delivering urgent mental health services to needy individuals.
The nonprofit agency sought to streamline patient and internal communications, establish an automated data functionality to avoid duplication, and implement cohesive data collection capabilities with visual graphs to capture mission-based insights.
Synoptek has been a managed services partner for the healthcare nonprofit since 2018, offering a range of workforce productivity, application development, and data warehouse services.
The ITaaS suite and managed services allowed the nonprofit agency to:
- Achieve a revenue increase of 4%
- Reduce time spent conducting calls by 1.25 employee hours per week and cut weekly time saving for users by 625+ hours
- Eliminate the need for costly cell phones for 500+ employees, utilize Team numbers, and manage phone trees within the single, unified platform.
- Enable savings of over $250,000 to date.
- Reduce the average data entry timeline from 13 days to 4 days, ultimately leading to a 50% decline in data entry time.
- Achieve a 20% increase in compliance
Synoptek helped us deliver highly informed, data-driven insights to support our patients; communicate more effectively with families in need; and increase staff capabilities.”
- President and CEO
Customer: A leading mental health and welfare agency
Profile: The nonprofit health and welfare agency provides innovative and effective programs and services for children, youth, young adults, and families facing serious life challenges.
Industry: Nonprofit
Services: ITaaS
