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Home / About / FAQ / Managed Services / What is an IT Managed Service Provider?
An IT Managed Service Provider (MSP) is a third-party company that remotely and seamlessly manages your IT infrastructure and end-user systems. MSPs are contracted to deliver a range of services, including network management, application support, cybersecurity, and infrastructure maintenance, typically under a service-level agreement (SLA) that outlines the scope and quality of services provided.
MSPs provide various IT services tailored to the specific needs of their customers. The most common ones include:
The relationship between an organization and an MSP typically begins with assessing the current IT environment. This assessment helps identify areas for improvement and defines the services needed. After establishing SLAs, the MSP will implement monitoring tools, security protocols, and management processes tailored to the client’s requirements and business goals.
MSPs usually charge clients through various pricing models:
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