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Home / Insights / Blog / Dynamics 365 Intelligent Order Management: The Key to Seamless Multichannel Fulfillment
October 30, 2024 - by Synoptek
Organizations today are looking to implement new fulfillment strategies to keep up with evolving customer expectations. From buy-online-and-ship-home to buy-online-and-collect-from-store, companies must have the right tools and systems to cater to different e-commerce systems and fulfillment partners.
Learn how Intelligent Order Management in Microsoft Dynamics 365 enables these organizations to navigate the complex web of modern-age fulfillment models and facilitate timely and secure deliveries to customers globally.
Microsoft Dynamics 365 offers Intelligent Order Management capabilities, allowing organizations to manage order orchestration through fulfillment seamlessly. It enables them to capture information from various internal and external systems and partners and orchestrate order flows across different platforms and apps.
Whether organizations are implementing business-to-consumer, direct-to-consumer, or business-to-business order process flows, Intelligent Order Management makes all this possible. Sharing the common data model with other apps in the Dynamics 365 ecosystem allows users to track orders, regardless of whether they’ve been generated in e-commerce systems, POS systems, and CRM apps.
Dynamics 365 Intelligent Order Management is built on the Microsoft Power Platform and leverages the Power Apps model-driven apps infrastructure. It is easily extensible and can be scaled to support high transaction volume.
Source: Microsoft
Intelligent Order Management in Dynamics 365 is built on several critical components:
Intelligent Order Management in Microsoft Dynamics 365 offers several benefits to organizations:
As companies navigate new order fulfillment challenges, Microsoft Dynamics 365 Intelligent Order Management can help coordinate, standardize, and optimize orders. Offering a single point of order orchestration allows teams to capture orders from a mix of channels and systems, maximizing the speed of delivery, minimizing costs, improving customer satisfaction, and driving higher gross margins.
Intelligent Order Management can give you a competitive advantage in order fulfillment. Install Dynamics 365 and enable the app today to meet your customers’ needs quickly and effectively
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