The power generation cooperative’s disconnected IT ecosystem hindered its ability to deliver seamless services, delayed issue resolution, and created operational bottlenecks that impacted overall IT performance.
To address challenges with legacy ITSM technologies, Synoptek implemented ServiceNow for the credit union, consolidating IT operations onto a single platform. The implementation streamlined the management of IT services, incidents, changes, and requests.
Learn how Synoptek’s ServiceNow Managed Services led to:
- Better issue detection and resolution through integrated monitoring and remediation.
- Improved visibility across infrastructure, applications, and services, allowing for seamless coordination between different departments.
- Measurable improvements in change management, incident management, and service requests.
Customer: A power generation and transmission cooperative
Profile: The client provides reliable, wholesale power generation and high-voltage transmission to six regional and 51 local electric cooperative systems that serve more than 900,000 customers.
Industry: Utilities
Services: ServiceNow
