A leading Southern California nonprofit, supporting 17,000 individuals across six counties, was weighed down by legacy systems, unreliable communication, and fragmented data workflows. As demand for telepsychiatry grew, weak VoIP and SMS tools, as well as duplicate data entry, slowed care delivery and strained operations.
The agency turned to Synoptek’s Managed Experience Provider (MxP™) model and aiXops™ platform to reset its technology foundation. Utilizing our Managed IT Support expertise, we implemented a unified Microsoft ecosystem comprising Teams Unified Communications, a HIPAA-compliant custom SMS application, automated workflows constructed on Power Automate, and a modern Azure data warehouse. This shift towards Managed IT support helped replace outdated tools, reduce manual effort, and unlock real-time insights.
By adopting Synoptek’s MxP-led Managed IT solutions, the nonprofit gained measurable improvements:
- Over $250K in cost savings
- 625+ staff hours reclaimed weekly
- 50% faster data entry
- Stronger compliance and accessibility for hundreds of providers
Customer: A leading nonprofit mental health and welfare agency.
Profile: A highly respected mental health and welfare agency that operates 10 locations throughout Southern California, providing comprehensive behavioral health services and family support programs
Industry: Healthcare
Services: Managed IT Services
