Faq : Managed Services

What Does it Take for Organizations to Build a Comprehensive IT Optimization and Savings Roadmap?


As the dependence on modern technology to achieve business goals increases, many organizations seek to partner with qualified and competent Managed Service Providers (MSPs). However, partnering with MSPs, making them technology consulting partners, and having them manage complex IT systems cannot take these organizations far.

With digital transformation expenses reaching the sky, there is a persistent need to build a savings roadmap and optimize IT operational costs. Organizations must share critical details about their business and technology environment to determine and enable a rough order of savings opportunities.

However, many organizations restrict sharing critical business information crucial to building an IT optimization and savings roadmap. Here are answers to some common questions organizations have while disclosing information to MSPs:

1. Should I Share an Overview of the Business?

A business overview is one of the first details to provide the MSP with the ability to build an IT optimization and savings roadmap. This includes the significant lines of business, the primary process, and the functional areas. These details will give the MSP deep insight into the nitty-gritty details of business while also helping it identify areas for savings.

For instance, a comprehensive understanding of business and technology operations can help the MSP determine the technology maturity level and suggest steps to advance to the next stage of maturity to streamline operations and curb costs.

2. Why are Details of Locations and Employees Important?

Furnishing details of business locations and the total number of employees at these locations is equally essential. For locations with a significant number of employees, an MSP can ensure higher availability, uptime, and scalability of critical systems while minimizing application sprawl across smaller locations with fewer resources.

3. Does the MSP Need a Complete List of Critical Business Applications?

Yes. Providing a list of critical business applications, including their primary features, functions, and business areas that use them, can help enable substantial savings. This information will allow MSPs to craft a consolidation plan when combined with information about major third-party software, cloud platforms, and custom-developed applications.

For instance, if different departments use different data analytics tools, the MSP can suggest consolidating these tools for better visibility and improved savings.

4. How Will the MSP Use My IT Organization Chart?

Organizations must also share a comprehensive IT organization chart detailing full-time employees and contractors. Information about critical roles and responsibilities along with salary, bonus, and estimated benefits overhead can allow the MSP to determine duplicate resources or clashing responsibilities and provide recommendations for optimizing skill sets – and thus costs.

For instance, if running and maintaining an in-house IT team becomes difficult, a qualified MSP can suggest outsourcing part or all IT services for long-term cost transformation.

5. Do I need to Provide a Detailed List of IT Vendors?

If your organization depends on multiple vendors for multiple services, providing details about all services and their expenses is essential. From software licensing to vendor invoices, internal and external IT resource amounts to cloud consumption, application support, and more – MSPs can use this information to identify integration and interoperability challenges, determine opportunities for vendor consolidation, and streamline risk management.

6. How Will Information About the Networking Environment Help?

An overall summary diagram or view depicting your total technology application landscape and networking environment can allow the MSP to understand their interconnectedness. The MSP can use this information to understand, monitor, and optimize the various network devices and take steps to minimize risk and prevent intrusions.

7. Why do I Need to Disclose Information About the Data Organization?

Demonstrating how your organization obtains business insights from company data is critical to helping MSPs chart the right IT optimization and savings roadmap. A deep understanding of the technology platforms and business methodologies you use to build dashboards and reports can allow MSPs to understand your data organization and suggest tips and best practices to improve the quality and timeliness of insights.

For example, suppose your organization struggles to get end-to-end visibility into specific processes. In that case, the MSP can suggest employing cloud analytics to produce a complete picture while curtailing the costs of expensive on-premises data analytics tools and systems.

Enable Substantial Cost Savings Today

Today’s complex IT systems need continuous, around-the-clock monitoring by qualified experts. MSPs play a massive role in ensuring technology tools and applications work consistently, 24/7. But their purview isn’t just restricted to ensuring high uptime and availability. With the right MSP, organizations can also get assistance building a robust IT optimization and savings roadmap.

Through a detailed understanding of your existing business and technology environment, a qualified MSP can help identify redundant tools and systems, optimize your IT infrastructure, and enable substantial cost savings along the way.

The Synoptek Platform allows businesses to enjoy several benefits, including consistent IT operations, a stronger technology foundation, and substantial cost savings. Learn how the Synoptek Platform positively impacts organizations’ IT and business strategy worldwide. Learn more about our extensive list of Managed Services through SynoptekMANAGE.