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Home / Insights / Case Study / Analytics as a Service Helps a Logistics Solution Provider Generate and Support More Business at Half the Team Size and Improve Productivity by Over 110%
The logistics customer already had a data warehouse and operational Power BI reports and dashboards in place with their Transport Management System that was implemented by Synoptek. The data warehouse implementation was successful and enabled business users and data analysts to leverage near real-time reports and dashboards on day-to-day basis to meet their reporting needs.
However, the logistics customer required dedicated support and maintenance to monitor existing ETL jobs, maintain performance, support issues, perform data validation, and develop new reports/dashboard. They also wanted to expand their data warehouse to sustain and maintain the level of stability and easily address new analytics requirements on an on-going basis.
Given the fact that Synoptek had already implemented the TMS solution in the past, the customer reached out to us again to meet their Analytics as a Service requirement.
Synoptek offered dedicated Managed Services Support to the logistics customer with fixed bucket of hours to address all their on-going analytics needs. We followed standard business processes and addressed client feedback in UAT while stabilizing new changes/implementation and pushing it to production after required approval processes. We also made sure to follow all the required best practices across three different environments – Dev, Stage/UAT and Production – followed by through QA/Unit Testing to ensure the existing implementation is not affected by the new changes.
To meet the analytics needs of the logistics customer, we:
As part of the engagement, Synoptek has taken an optimized solution approach in enhancing the new and existing requirements. Under Synoptek’s guidance, the logistics customer has been able generate and support more business at half the team size compared to a year back – which translates to over 110% improvement in productivity – which is a huge win in a post-COVID world.