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Home / Insights / Case Study / Digital Transformation Services Enable a Building Materials Product Manufacturer to Save Over 60% Operational Costs
A leading provider of custom-designed and custom manufactured home improvement solutions, the manufacturer faced challenges on account of using several legacy systems – including 52 sales and marketing systems, 52 accounting systems, 2 different manufacturing systems and countless excel sheets – to manage various business processes. Poor integration between these systems led to limited visibility and forced users to invest a lot time and effort in operating them.
At the same time, heavy reliance on manual, paper-based processes to manage marketing, sales, and service activities made it difficult to record, organize, and consolidate information related to prospects and customers. This led to problems such as data inconsistencies, operational inefficiencies, and difficulties in analyzing customer interactions. Working in a highly competitive business environment, the manufacturer was also facing challenges in predicting location-wise sales forecast due to the dependence on siloed tools such as Microsoft Excel and Access, which failed to completely capture the variation in business, resulting in planning difficulties.
The existing set of legacy systems led to several challenges with respect to enterprise decision-making and analytics. There was a technical and business need to come up with a integrated platform for LOB systems including ERP, CRM, SharePoint, Power BI, and PowerApps. With the tech ecosystem missing an integrated technology platform for digital transformation, the client faced poor real-time data availability.
The manufacturer needed to automate business processes, handling everything from marketing to service, and introduce an easy-to-use location-wise sales forecasting system for accurate forecasting. They also needed a consolidated approach to manage their financial, inventory-tracking, manufacturing processes, and integrate new ERP functional modules to better manage projects, resources, production, inventory, finances, and customers.
To enhance productivity and efficiency, the manufacturer also wanted to integrate productivity and analytics tools such as Microsoft Power BI, Power Apps, and SharePoint Online and improve their decision-making ability.
To help the manufacturer gain deeper insight into the business, Synoptek worked closely to provide a range of Managed Tech and Digital Transformation Services across Implementation, Upgrade, and Support using the Synoptek Platform.
Through detailed discovery, below are the business areas covered as part of the roadmap.
Synoptek also helped in building their overall TCO and ROI and strengthening their internal team. Once all the KRAs and components were defined, we came up with a timeline and different phases under which we will be implementing the technologies.
Technology Projects Delivered as Part of Roadmap
The manufacturer has been a valuable client for Synoptek since 2015. With the range of services provided by us, the manufacturer has been able to eliminate reliance on disparate and unintegrated legacy systems, standardize processes, integrate the business, and improve visibility. Today, the company is able to efficiently convert opportunities into orders and streamline administrative tasks and achieve a number of benefits:
Overall, Synoptek has helped the manufacturer save between 60 and 75% of operational costs they were spending before, reduce inventory by 20 to 30 percent, and bring down the closing process duration from a month to five days.