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Home / Insights / Case Study / Technology Consulting and Assessment Services Help an International Training Institute Become a $300M Organization in 5 Years
The institute provides content and training solutions for crisis prevention programs. It has several functions and departments that work around the clock to earn revenue from institutional sales as well as from the development of training content and workbooks. These include strategy, finance and accounting, product development, logistics, training, marketing, sales, customer care, HR & administration, legal, and technology services.
The institute’s ability to identify/engage with instructors and end learners is an essential part of its strategic growth plan. To drive more content consumption and engage more frequently with each customer, the client needs to create a learning ecosystem that connects trainers and educators in a setting with an optimal learning and collaboration experience.
The training institute was looking to scale geographically, add new products, and drive overall operational efficiencies to achieve these results. It also wanted to expand its market, multiply its product portfolio, and pursue a Direct-to-Consumer channel. But existing systems, business processes, and technology portfolios were insufficient to support this strategy.
All these challenges spread IT too thin and led to an overall inability to get operational data promptly. The institute’s efforts to grow 3x in a short period required a deep focus on process redesign, organizational change management, and program management in addition to traditional technology implementations. It also needed to simplify its overall technical landscape with fewer tools that are more fully utilized.
To become a $300M revenue organization in 3-5 years, the institute reached out to Synoptek to get assistance in defining a robust technology strategy and suggestions on recommended courses of action across organizational change management, enterprise governance, and cross-functional process design to meet the institute’s strategic objectives.
A business-driven technology strategy is the first step in getting meaningful results from technology investment. Synoptek helped the training institute envision its future business-driven technology strategy using our Envision Transform Evolve 5X model.
We conducted multiple interviews with the training institute over eight weeks to understand key business drivers and pain points and planned strategies to achieve growth goals. We provided comprehensive technical recommendations and organizational change management across several aspects of the business to realize substantial results from technology investments.
Synoptek’s business and technology recommendations provide a strong foundation for growth, allowing the training institute to re-imagine processes, technologies, and culture in response to changing business needs, new technology, and internal or external pressures. Our methodology specifically ties business results to technology investments and spend, making technology a business decision, not a technology decision.
By building a strong vision of the initiatives needed to align IT capabilities with business goals, we enabled a clear understanding of the recommended timeframe, sequence, and estimated cost of improvements to evolve the business and remain relevant.
The recommendations, when implemented correctly, will help the training institute:
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