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Home / Case Studies / ITaaS Enables a Leading Non-profit Company to Increase IT Visibility, Enhance Tech Maturity, and Boost Team Productivity
August 23, 2021 - by Synoptek
The non-profit organization has been serving communities for over 100 years, empowering individuals with disabilities and other barriers to gain independence through the power of work. As the massive network of retail thrift stores continued to grow, the non-profit realized that their technology costs have steadily risen over the past few years. They lacked transparency into capital and operational expenses and wanted to achieve a more cost-effective way for IT to get integrated with the rest of the organization.
There were several gaps in infrastructure and operations – especially with respect to asset management, inventory management, and procurement. In addition, most incidents were not managed to completion and were recurring more frequently than the business could handle. The non-profit was also looking to improve end-user experience including better responsiveness to technology issues and more consistent service delivery.
To overcome these challenges, the non-profit was looking to establish a partnership with a qualified Managed Services Provider who could take over their IT operations and develop a strategic roadmap to transform IT into a business enabler. They reached out to Synoptek to achieve several key objectives that included:
To meet the non-profits IT requirements, Synoptek delivered a suite of ITaaS with the following core service offerings:
The comprehensive range of ITaaS provided by Synoptek has enabled the non-profit organization to:
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