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Home / Insights / Case Study / Managed IT Services Enable a Public Community College to Transform Programs, Optimize Operations, Empower Faculty, and Drive Greater Student Engagement
Like every other organization, the public community college was greatly impacted by the COVID-19 crisis. As countries went under complete lockdowns, education institutions were forced to shift to distance learning – which brought about several challenges for the college. To drive agility and maintain resilience, the community college wanted to adopt tools that could enable them to ensure secure communication and collaboration. Through their Student First initiative, they wanted to provide students with better access to educational opportunities in the workforce. Although their previous provider kept the lights on and provided availability, the services did not take into account initiatives like Student First.
To keep the college running, they wanted an IT partner that could support their Student First initiative, support continuity as well as optimize against lost revenue streams. They also wanted to:
To meet these business objectives, the college partnered with Managed IT Services expert Synoptek who helped in enabling an exceptional IT Services Experience for students, faculty, and staff.
To pursue the community college’s objectives, Synoptek embraced a people- and technology-centric approach focused on specific needs, priorities, and desired outcomes.
Leveraging the scale and capabilities of our organization, we created a Joint Executive Advisory Board, formed a Security Leadership team, and deployed an onsite management team for day-to-day management of activities. We delivered services to meet the level of availability required and drove efficiencies which were invested back into services that directly support the college’s Student First initiative. Because everything had to be done quickly, Synoptek was able to pivot and offer services in an agile and nimble manner.
Our technology experience team along with our digital transformation and infrastructure operations teams delivered following services:
Provided end-user Application Support for
Delivered Workstation Management and Support including
Enabled Computer Lab Management including
Enabled Classroom Technologies including
Delivered eLearning solutions including
Provided Systems Management and Support for
Delivered Cloud and Data Center Support including
Enabled Network Management including
Provided IP Telephony services including
Set up Video Systems for
Delivered Managed Application Services across
The comprehensive range of Managed IT Services provided by Synoptek has enabled the public community college to respond to the changes brought about the pandemic with increased agility and resilience. Today, the college can: