When the community college shifted to 100% distance learning mid-semester, it wanted to improve student and faculty experiences. As expectations evolved, it wanted to enable timely and secure access to resources, ensure governance, and provide security awareness. It also sought to reduce the cost of services for customers experiencing slowdowns and shutdowns.
Synoptek embraced a people- and technology-centric approach and deployed an onsite team for the day-to-day management of activities. We delivered services to meet the required level of availability and drove efficiencies, which were invested back into services that directly support the college’s “Student First” focus.
Synoptek’s suite of managed IT services has enabled the community college to:
- Engage students via natural and personalized teaching experiences.
- Empower faculty and staff by establishing a multi-style, data-driven workplace culture.
- Optimize operations via intelligent processes and automation.