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Home / Insights / Case Study / Application Development and Integration Services Allow a Non-Profit to Streamline the Distribution of Over $50 Million in Funds
As a non-profit that supports the education, health, housing, and financial stability of every person in Orange County, the firm aims to create a stronger community where everyone has access to quality education, a sustainable income, better health, and stable housing – the building blocks for a good life.
One of the key initiatives launched by the firm was the deployment of a Rental Assistance App that streamlines payout to landlords on behalf of tenants. However, initially, the app could only be used for one specific program and had to be customized for multi-program assistance. The firm, therefore, sought application enhancement services, so they can support multiple programs under a single app.
Another key initiative taken up by the firm was to end homelessness, for which they began a landlord incentive program to help homeless individuals and families with rental assistance vouchers to secure housing. The program also provides financial incentives and other assurances to landlords who rent units to people with housing vouchers.
The program was dependent on an online administrative tool called Airtable which was used to store all the data related to landlords, clients, properties, and other touchpoints. In the initial phase of the program, Airtable seemed suitable to meet basic needs, but as the program grew in size and complexity, the non-profit encountered several problems:
To overcome these challenges, the non-profit was looking to
To meet the varied requirements of the non-profit firm, Synoptek provided an array of application development, enhancement, integration, support, and data migration services.
Despite the many challenges encountered in developing a single portal for new as well as existing partners, training users to transition from Airtable to Salesforce, and enabling seamless integration with AWS, Synoptek was successful in meeting the firm’s vision of digitizing the overall process of rental assistance and landlord management.
Synoptek’s support and services have enabled the non-profit to deliver on its purpose, catering to the needs of 12,000+ families. Today, the firm hosts and manages a digital ecosystem of over 9 applications and portals, delivers more than 50 programs county-wide across Education, Health, Housing, and Financial Stability, and provides support to over 4300 application users.
With the range of application enhancement and support, portal development, and AWS and Salesforce migration services, the non-profit firm is witnessing many benefits across the business, including:
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