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Home / Insights / Blog / How to Create a Loyal Customer Base with Microsoft Dynamics 365 for Retail (now Dynamics 365 Commerce)
April 12, 2021 - by Synoptek
Since the past many years, the struggles for retailers with respect to streamlining operations, driving conversions, and retaining customers have been immense. Just as they were reeling from these struggles through the adoption of modern technology, they found themselves severely affected by the pandemic, which shut all doors of potential growth and crushed all hopes of success. Although it might seem almost impossible to attract (and retain customers) in these uncertain times, there’s a lot retailers can do to ensure customer satisfaction and loyalty.
One of the best ways to create a loyal customer base is by adopting Microsoft Dynamics 365 for Retail – now Dynamics 365 Commerce. This modern solution from Microsoft offers wide-ranging omnichannel features across online, in-store, back office, and other emerging channels. Using Dynamics 365 Commerce, retailers can deliver unified, personalized, and seamless buying experiences for customers and foster strong and long-lasting relationships with them.
Read on to learn how Dynamics 365 Commerce can help create a loyal customer base.
What does this mean for retailers? Given the number of different channels that customers today use, engaging with them across traditional and emerging channels has become a business prerogative. Thankfully, Dynamics 365 Commerce allows retailers to deliver frictionless and consistent experiences across all online and offline channels. Using Dynamics 365, retailers can:
What does this mean for retailers? Given the number of companies that are trying to get the attention of customers, retailers must do all they can, not just to attract customers but also exceed their expectations while maximizing conversions. Dynamics 365 Commerce empowers retailers to personalize customer experiences across channels and deliver tailored product selections and relevant recommendations. Using Dynamics 365, retailers can:
What does this mean for retailers? For today’s customers, in addition to good quality products offered at competitive prices, a great customer experience matters just as much – even if it comes at a cost. Thankfully, Dynamics 365 Commerce enables retailers to create engaging, intelligent, digital storefronts, and offer customers with a shopping experience like no other. Using Dynamics 365, retailers can:
If you are looking to foster long-lasting relationships with your customers, using the many intelligent features of Dynamics 365 Commerce is a great way to create a loyal customer base and strengthen your brand. The solution not only allows you to efficiently engage customers across different channels; it also helps streamline operations while delivering a connected commerce journey that helps meet and exceed expectations. Embrace the solution today to create seamless customer journeys, maximize conversions, and boost satisfaction!
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