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Home / IT Blogs / Understanding Microsoft Dynamics 365 Customer Engagement (CE)
June 17, 2021 - by Synoptek
Many companies lack insight into their data, forcing them to scramble and respond to situations and challenges as they arise. Do your customer service agents always waste time looking for information when they receive support calls or do you have the tools and resources in place to anticipate when a customer will contact you and what the most likely steps to resolution will be? There’s a distinction, and Microsoft Dynamics 365 Customer Engagement (CE) fills the gap.
Microsoft Dynamics 365 CE improves the employees’ ability to collaborate and streamline their communication with customers. Here are some of the reasons why Microsoft Dynamics 365 CE is one of the most popular CRM solutions in the market:
Use interactive maps to analyze your sales data and discover important information. Increase customer loyalty by launching multi-phase marketing strategies across multiple channels. Provide sensitive, appropriate service across various channels on customers’ terms.
Customer Engagement applications are available as Base Licenses, and Attach Licenses for each base can be added depending on the individual user’s needs.
The Customer Engagement Plan encompasses all aspects of CRM and customer engagement.
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