What Does IT Infrastructure Management Mean for Your Business?

January 29, 2020 - by Synoptek

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As IT infrastructure continues to transform and expand, business user and consumer expectations for reliable IT services are sky-rocketing, causing the landscape of IT infrastructure management to become increasingly complex and larger in scope. If you want to enable change through IT, you need to embrace IT infrastructure management to efficiently manage key operational components – everything from policy to data, HR, equipment and more. Let’s uncover what the concept means, why it’s such an important focus for businesses, and effective ways to manage IT infrastructure.

What is Information Technology Infrastructure Management?

Tech Target defines information technology infrastructure management as “the management of essential operation components, such as policies, processes, equipment, data, human resources, and external contacts, for overall effectiveness”. Through effective IT infrastructure management, companies enhance the flow of information, ensure adaptability and interoperability, reduce duplication of effort, enable compliance and maintain effective change management policies and practices.

The Role of IT Infrastructure

As your company grows, the needs of your employees and customers do too. Attempting to cater to the growing needs through isolated IT systems can be catastrophic to long-term success. A robust IT infrastructure addresses the current needs of your users while offering the flexibility and scalability to satisfy future requirements as your business matures. It lets you move away from basic plug and play hardware and software towards modern applications that are more mature, secure, and unified, so you can communicate with employees, suppliers, and customers and deliver services in an effective manner.

It lets you address growing security, connectivity and productivity concerns and allows you to accelerate speed as well as reliability of your operations. With the right strategic IT infrastructure in place, you can gain a real competitive advantage and tackle the next-generation of IT challenges with ease.

Since it provides a robust foundation for the exchange of information across your organization, it bridges departmental, functional and organizational boundaries, eliminates inconsistencies and establishes cross-functional communication and collaboration. Because the right IT infrastructure drives standardization and economies of scale, it also helps in reducing the cost per user, helping you get more from your IT investment.

Core Components of IT Infrastructure Management

Any IT infrastructure management solution comprises several components that help in managing the various aspects of any IT infrastructure: capacity planning, IT infrastructure design and architecture, IT implementation and migration, backup and disaster recovery, security management, troubleshooting and maintenance and more. However, let’s look at some of the core components of IT infrastructure management:

1. Systems Management

The centralized administration of IT infrastructure in any organization is broadly defined by systems management. Systems management covers an array of key activities and includes administration of IT assets across network, applications, operating systems and more. It helps in overseeing daily IT operations as well as managing integration and configuration of new systems and applications and ensuring security. When implemented correctly, it streamlines the delivery of IT, making employees adapt faster and be more productive.

2. Network Management

Network management deals with the monitoring and management of network devices within the organization, including routers, switches, endpoints and more. The aim of network management is to ensure devices are working properly, resources are adequately allocated to applications and services and the quality and availability of services are maintained. It also includes an element of security and helps maintain visibility and transparency into the network and protect against unauthorized access and data breaches.

3. Database Management

As data becomes increasingly important for business decision-making, database management oversees the collection, storage, maintenance and sharing of data across the organization. Database management helps in monitoring data storage technologies and resources, such as virtualization, storage provisioning, data compression and data security. It also deals with automatic storage provisioning, re-allocation of storage resources and data replication and security and helps in reducing data processing times to improve the performance of the data center.

How to Choose the Right IT Infrastructure Management Solution

Given how valuable IT infrastructure management is to the success of any organization, choosing a IT solution that best fits your business context is crucial. Since the solutions available today support various homogeneous or heterogeneous business environments, you need to focus on features such as ease of deployment, ease of use, advanced reporting, proactive monitoring, and more. Here are some key considerations to choose the right management option:

Defining Needs

Begin by defining the services, controls, and reporting that are required to enhance IT operations.

Evaluate Support

Evaluate if the solution under consideration supports scalability, and grows as your business grows.

Consider Onsite and Remote Needs

Assess onsite and remote capabilities for physical and virtual management and support.

Consider Lifecycle Management

Choose a solution that enables lifecycle management, so you can have robust strategies in place to manage all your infrastructure assets – from planning, through operation, and disposal or end-of-life.

Consider Capacity

Look for capacity optimization and resource forecasting capabilities and opt for a solution that is capable of monitoring your entire infrastructure.

Consider Capability

Ensure the solution has the capability to optimize operations with automated provisioning, patching and configuration

Assess Compliance

Make sure the solution enables compliance of networks, systems and applications to the required security policies

Key Benefits of IT Infrastructure Management

In a fast-paced world, business agility is vital to react to and respond to changes in the market. However, you can only be agile only when you can deliver IT services quickly, and that’s possible only when you have a stable backend infrastructure. IT infrastructure management is essential to drive continuous improvements, improve uptime, and remain competitive. Here are the key benefits of IT infrastructure management:

Healthcare Organizations

For a healthcare organization, IT infrastructure management ensures all IT systems are working as required and allows for accurate recording, analysis, and sharing of patient health data. Hospitals can proactively understand patient needs through real-time capture of health data and respond rapidly with timely and accurate treatment.

With access to accurate and updated health data, hospitals can improve the quality of healthcare outcomes, increase patient safety, decrease medical errors, and strengthen the interaction between patients. Doctors can have a comprehensive understanding of the patient’s medical history, more accurately treat ailments, and ensure patient satisfaction.

Financial Services Organizations

For a financial services organization, IT infrastructure management ensures all systems and applications are working as intended. Automated workflows can reduce the chances of error while improving the efficiency and productivity of the workforce.

End-to-end visibility to IT can improve transparency and allow for better risk maintenance – and hence enhanced maintenance. Firms can streamline day-to-day operations, reduce downtime with better disaster recovery and business continuity and scale for competitive growth. Improved uptime means user experience is enhanced, which leads to better customer satisfaction and overall business performance.

Drive Competitive Growth

The increased diversity of infrastructure along with new application delivery models has made infrastructure performance the need of the hour. That’s why you need to have a simple solution in place that offers clear reporting and real-time views while ensuring security, reliability, and scalability of IT infrastructure. When on the lookout for an IT infrastructure management solution, make sure to choose one that best fits the needs of your organization and allows you to move from a simple “putting out the fire” approach to one that is more proactive for competitive growth.

Want to know the benefits IT infrastructure management will have for your business? Contact Synoptek for a free consultation today.