In a time of volatile markets, challenging revenues, tight margins, and rising competition, companies must focus on increasing efficiency, optimizing costs, and being more resilient. Engaging with a managed services partner is a great way to improve operational efficiency and achieve SLA excellence. Leveraging AI-enabled managed services, businesses can further enhance their operations by automating routine tasks, improving predictive maintenance, and boosting cybersecurity.
In this video, Stephen Currie, Vice President of Support Operations and Development at Synoptek, shares his insights on how managed services can transform business operations. We explore how managed services help navigate technology sprawl, maximize technology investments, and drive strategic growth.
The Challenges of Modern Businesses: Why Managed Services Matter
Many interesting things are happening across the technology landscape today. Companies are adopting new technologies with the continuous evolution of SaaS and cloud platforms. While this is excellent progress, each department and job function adopts its own set of technologies to accomplish its goals, creating a ‘technology sprawl’ within an organization over time.
Often, there are competing technologies and platforms with overlapping functionalities.
As a result, many companies do not get all the cost benefits they need from technology. In fact, a study by McKinsey shows that 70% of all technological advancements do not achieve their expected ROI.
Managed services allow you to have a skilled team of experts who understand technology, have extensive experience managing technology, and know how to optimize it for your business. This allows you to maximize your technology investments and concentrate on what you do best – running your core activities.
Key Benefits of Engaging with Us as Your Managed Services Provider
Synoptek prioritizes understanding your business needs, objectives and goals. Our extensive experience across sectors like healthcare, energy, manufacturing, and AEC allows us to identify effective technology solutions tailored to your specific industry.
Next, by developing a customized technology roadmap, the team assists in tech implementation and ongoing management to ensure you derive maximum value from your technology investments.
Another differentiator is the SynoptekPLATFORM. This platform integrates people, processes, and tools to support your business operations. It provides a structured framework that standardizes processes and systems, ensuring consistency across all areas of planning, project execution, and technology management.
The alignment of our services with your current technology state further helps in managing existing systems while evolving them to meet your growing business needs.
Delivering Cost Savings and Operational Excellence
Synoptek has created a unique operating model that provides cost-effective solutions and allows us to meet our SLAs by blending shared resources with dedicated resources.
By partnering with Synoptek, you can access a wide variety of shared resources available 24/7, which helps us deliver a range of services, including helpdesk services, infrastructure management, ERP/CRM management, etc.
We also conduct extensive customer satisfaction surveys and net promoter score surveys to uncover our customers’ pain points and provide solutions to overcome them.
The Future of Managed Services: Leveraging AI for Enhanced Efficiency
One of Synoptek’s foundational capabilities is continuous improvement—getting better daily to deliver improved results to you and your company. One of the most exciting things in the industry today that enables us to do that is Artificial Intelligence.
Synoptek is one of the leading providers of AI-enabled managed services.
Here are a couple of ways we are doing that: using AI to automatically look at all our agents, grade them on how well they deliver support to you as a customer, and give them real-time feedback.
Another way we use AI is to recognize the type of case or incident that comes up and determine the optimum resolution more quickly. That enables us to resolve cases faster.
All these AI-driven benefits allow our workforce to remain highly productive and deliver outstanding results for your company.
In conclusion, the strategic integration of AI into managed services helps to manage your growing hybrid infrastructure, optimize your networks, increase resilience, and manage complexity across assets and services. Discover how managed services can help you streamline operations, meet SLA commitments, reduce costs, and enhance business resilience. Watch the video to learn more.
About the Author
Stephen Currie is Vice President, Support Operations and COE at Synoptek. Over the course of his 26 years professional career, he has held various roles in the technology space and has extensive experience in Cloud Hosting, Networking, Security, Application Management, Workforce Productivity, Global Operations, and IT Service Management.