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October 15, 2024 - by Stephen Currie
In a time of volatile markets, challenging revenues, tight margins, and rising competition, companies today must focus on increasing efficiency, optimizing costs, and being more resilient. Engaging with a managed services partner is a great way to increase operational efficiency and achieve SLA excellence.
Many interesting things are happening across the technology landscape today. Companies are adopting new technologies with the continuous evolution of SaaS and cloud platforms. While this is great progress, we see that each department and job function adopt its own set of technologies to accomplish its goals, creating a ‘technology sprawl’ within an organization over time.
Often, you have competing technologies and platforms with overlapping functionalities.
As a result, many companies do not get all the cost benefits they need from technology. In fact, a study by McKinsey shows that 70% of all technological advancements do not achieve their expected ROI.
Managed Services allow you to have a skilled team of experts who understand technology, have extensive experience managing technology, know the technology landscape, and know how to optimize it for your business. This allows you to maximize your technology investments and concentrate on what you do best – running your business.
First and foremost, Synoptek is advisory-led. This means that when you partner with Synoptek, we don’t immediately start telling you what to do or sell our favorite platform.
We take time to understand your business. Due to our deep expertise in various sectors, such as healthcare, energy, manufacturing, life sciences, and energy, we have seen what technology works best with different types of companies over time.
Once we understand your business goals and what you need to do to succeed, we will assemble a technology roadmap for you. We can also help you implement it and ensure you get the maximum ROI and value.
Another differentiator we have is the Synoptek Platform – we have assembled a combination of people, products, processes, and tools to help you run your business . It is a comprehensive framework that standardizes processes and systems, ensuring a consistent customer experience across all practice areas in planning, project implementation, and technology management.
Also, we will meet you where you are from a technology perspective. This means that we will help you run your existing technology and evolve it over time to meet your growing business needs.
One of the most significant ways we provide cost savings to clients is through our operating model. We have created a unique operating model that provides cost-effective solutions and allows us to meet our SLAs. We do this by blending shared resources with dedicated resources.
By partnering with Synoptek, you have access to a wide variety of shared resources available 24/7, which helps us deliver a range of services, including helpdesk services, infrastructure management, ERP/CRM management, etc.
We also conduct extensive customer satisfaction surveys and net promoter score surveys to uncover our customers’ pain points and provide solutions to overcome them. Synoptek prides itself on the end-user satisfaction that we deliver to our customers.
One of Synoptek’s foundational capabilities is continuous improvement – getting better daily to deliver improved results to you and your company. Also, one of the most exciting things in the industry today that enables us to do that is Artificial Intelligence.
Synoptek is one of the leading providers of AI-enabled managed services.
Here are just a couple of ways we are doing that: We are using AI to automatically look at all our agents, grade them on how well they deliver support to you as a customer, and give them real-time feedback.
Another way we are using AI is to recognize the type of case or incident that comes and determine the optimum resolution more quickly. That enables us to resolve cases faster.
All these AI-driven benefits allow our workforce to remain highly productive and deliver outstanding results for your company.
Watch this video to understand how managed services can manage your growing hybrid infrastructure, optimize your networks, increase resilience, and manage complexity across assets and services.
Stephen Currie is Vice President, Support Operations and COE at Synoptek. Over the course of his 26 years professional career, he has held various roles in the technology space and has extensive experience in Cloud Hosting, Networking, Security, Application Management, Workforce Productivity, Global Operations, and IT Service Management.
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