Dynamics 365 Managed Services
Maximize the value of your Dynamics 365 ERP with AI-enabled Support
Keep Your Dynamics 365 ERP Running at Peak Performance
As a leading and trusted Microsoft Dynamics Support partner, Synoptek offers a range of AI-powered Managed Dynamics 365 Support Services. We adhere to industry-standard SLAs and response times to ensure your Dynamics 365 platform operates to the best of its capabilities.
We handle everything from Dynamics 365 managed services and support to custom development, project management, training, and maintenance. The Synoptek aiXops platform standardizes ITIL processes and improves IT service delivery with AI.
Depending on your specific business requirements, choose from our Managed Dynamics 365 Plan, Application Support Plan, or Fusion Plan to enhance your support beyond the standard level. From there, you can enjoy high levels of availability, flexibility, and transparency with AI-driven innovation. You can also extend our managed Dynamics 365 plans with additional options as your business needs change.
Why Partner with Synoptek
We provide comprehensive Dynamics 365 Managed Services to make sure your organization’s investment in Microsoft Dynamics is fully maximized. Our seasoned and dedicated team has the expertise to troubleshoot, evaluate, and optimize your Dynamics 365 ERP solution.
Synoptek’s Microsoft Dynamics 365 ERP Support Services include:
- System upgrade
- Custom enhancements
- System maintenance
- Issue resolution
As your Microsoft Dynamics Support Services partner, Synoptek can handle all your Dynamics support requirements from beginning to end. Whether you need implementation support, upgrade assistance, integration support, or support with new features, we offer it all. Our expert and veteran Dynamics 365 ERP consultants leverage AI Copilot and Agentic AI for autonomous decision-making, enabling you to gain insights three times faster while supporting better decision-making and operational efficiency.
24/7 AI-enabled Managed Helpdesk
End-to-end Managed Support Services
Flexible pricing model
Certified Dynamics consultants
Hybrid delivery model
Tailored support plans
23+ years of Dynamics experience
Our Support Plans
Managed Dynamics Support Plans
This plan includes end-to-end management of your Dynamics 365 ERP environment and technologies related to Dynamics, such as Power BI, Power Apps, and SQL Server.
| Service | Silver | Gold | Platinum |
|---|---|---|---|
| Number of Environments Supported | Up to 4 | Up to 6 | 7+ |
| Customer Success Manager | Bi-weekly | Weekly | Weekly |
| Release Management and Code Review | 2/Month | 4/Month | Unlimited |
| LCS, DevOps & Azure Subscription | Unlimited | Unlimited | Unlimited |
| Version Control Administration | Unlimited | Unlimited | Unlimited |
| Management Reporter | Unlimited | Unlimited | Unlimited |
| Security Review | Yearly | Yearly | Yearly |
| User Management and Administration | Unlimited | Unlimited | Unlimited |
| Application Updates (Cloud only) | 2/Year | 4/Year | Unlimited |
| Microsoft Premier Support | 4 Tickets/Month | 6 Tickets/Month | Unlimited |
| Data Management | Unlimited Archiving Strategy - Yearly |
Unlimited Archiving Strategy - Yearly |
Unlimited |
| System Monitoring | Active Monitoring | Active Monitoring | Active Monitoring |
| Environment Administration | 2 / Year Upgrade Analysis Report – 4/ Year |
4/ Year Upgrade Analysis Report – 8/ Year |
4/ Year Upgrade Analysis Report – 8/ Year |
| Application Support Break Fix | Up to 50 Hours | Up to 100 Hours | Customized |
Application Support Plan
Covers break-fix, user training, and workflow administration for Dynamics 365 ERP and technologies related to Dynamics, including, but not limited to, Power BI, Power Apps, SQL Server, etc. Offered via two pricing models:
Price/Ticket
| Service Description | Silver | Gold | Platinum |
|---|---|---|---|
| Tickets Per Month | 10 Tickets | Up to 20 Tickets | >20 Tickets |
| Response Guarantee | 30 Minutes for critical | 30 Minutes for critical | 30 Minutes for critical |
Pre-paid Hours
| Service Description | Silver | Gold | Platinum |
|---|---|---|---|
| Hours Per Month | Up to 50H | Up to 200H | > 200H |
| Response Guarantee | 2H for critical | 1H for critical | 30 Minutes for critical |
Fusion Plan
Covers break-fix, new enhancement, user training, workflow administration, data configuration, and consulting for Dynamics 365 ERP and technologies related to Dynamics such as, but not limited to Power BI, Power Apps, SQL Server, etc. offered via pre-paid hours:
| Service Description | Silver | Gold | Platinum |
|---|---|---|---|
| Hours Per Month | Up to 50H | Up to 200H | > 200H |
| Response Guarantee | 2H for critical | 1H for critical | 30 Minutes for critical |
Expert Insight
Best Practices for Your Dynamics AX to Dynamics 365 Upgrade
By Angna Thakkar
As the pace of business accelerates, organizations have to drive efforts to keep up with the times. For businesses using on-premises ERP applications such as Dynamics AX 2009 or 2012, moving to a flexible cloud model has enormous advantages – both from cost and productivity perspectives. Dynamics 365 for Finance and Operations (cloud) offers a variety of new features that can enable organizations to drive better agility, improve operational performance, and meet customer demands with greater ease.
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