Managed Dynamics Support Services

Maximize the value of your Dynamics AX/365 platform.

Get the Support You Need to Ensure Optimum Performance of Your Dynamics Environment

Synoptek offers an array of Managed Dynamics Support Services, with industry-standard SLAs and response times, to ensure your Dynamics platform operates to the best of its capabilities.

We handle everything from consultancy to user queries, custom development to project management, training to maintenance. With our Dynamics managed support services, you can take your Dynamics system to the next level of performance.

Depending on your specific business requirements, choose from our Managed Dynamics Plan, Application Support Plan, or Fusion Plan to go beyond standard support. From there, you can enjoy high levels of availability, flexibility, and transparency. You can also extend our managed Dynamics plans with additional options as your business needs change.

Why Partner with Synoptek

We provide comprehensive Dynamics 365 Managed Support Services to make sure your organization’s investment in Dynamics is fully maximized. Our seasoned, dedicated team has what it takes to troubleshoot, evaluate, and optimize your Dynamics AX/365 solution.

Synoptek’s Managed Dynamics Support Services include:

  • System upgrade
  • Custom enhancements
  • System maintenance
  • Issue resolution

As your Managed Dynamics Support partner, Synoptek can handle all of your Dynamics support requirements from beginning to end. Whether you need implementation support, upgrade assistance, integration support, or support with new features, we offer it all. Our expert and veteran Dynamics AX/365 consultants provide the level of support you need when you need it.

24×7 Managed Helpdesk

End-to-end Managed Support Services

Flexible pricing model

Certified Dynamics consultants

Hybrid delivery model

Tailored support plans

20+ years of Dynamics experience

Download Synoptek’s Managed Dynamics Support Plans

Our Support Plans

Managed Dynamics Plan

This plan includes end-to-end management of your Dynamics AX/365 environment and technologies related to Dynamics such as, but not limited to Power BI, Power Apps, and SQL Server.

Service Silver Gold Platinum
Number of Environments Supported Up to 4 Up to 6 6+
Customer Success Manager Bi-weekly Weekly Weekly
Release Management and Code Review 2/Month 4/Month Unlimited
LCS, DevOps & Azure Subscription Unlimited Unlimited Unlimited
Version Control Administration Unlimited Unlimited Unlimited
Management Reporter Unlimited Unlimited Unlimited
Security Review Yearly Yearly Yearly
User Management and Administration Unlimited Unlimited Unlimited
Application Updates (Cloud only) 2/Year 4/Year Unlimited
Microsoft Premier Support 4 Tickets/Month 6 Tickets/Months Unlimited
Data Management Archiving Strategy  - Yearly Archiving Strategy  - Yearly Unlimited
System Monitoring Active Monitoring Active Monitoring Active Monitoring
Data Management 2/Year 4/Year 4/Year
Application Support Break Fix 50h 100h +100h

Application Support Plan

Covers break-fix, user training, and workflow administration for Dynamics AX/365 and technologies related to Dynamics including, but not limited to Power BI, Power Apps, SQL Server, etc. Offered via two pricing models:

Price/Ticket
Service Description Silver Gold Platinum
Tickets Per Month 10 Tickets Up to 20 Tickets >20 Tickets
Response Guarantee 2h for Critical 1h for Critical 30 Minutes for Critical
Pre-paid Hours
Service Description Silver Gold Platinum
Hours Per Month Up to 50h Up to 200h > 200h
Response Guarantee 2h for Critical 1h for Critical 30 Minutes for Critical

Fusion Plan

Covers break-fix, new enhancement, user training, workflow administration, data configuration, and consulting for Dynamics AX/365 and technologies related to Dynamics such as, but not limited to Power BI, Power Apps, SQL Server, etc. Offered via pre-paid hours:

Service Description Silver Gold Platinum
Hours Per Month Up to 50h Up to 200h > 200h
Response Guarantee 2h for Critical 1h for Critical 30 Minutes for Critical

Expert Insight

Expert Insight
Best Practices for Your Dynamics AX to Dynamics 365 Upgrade
By Angna Thakkar

As the pace of business accelerates, organizations have to drive efforts to keep up with the times. For businesses using on-premises ERP applications such as Dynamics AX 2009 or 2012, moving to a flexible cloud model has enormous advantages – both from cost and productivity perspectives. Dynamics 365 for Finance and Operations (cloud) offers a variety of new features that can enable organizations to drive better agility, improve operational performance, and meet customer demands with greater ease.

Read more

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