ServiceNow Managed Services

Achieve maximum business benefits from the ServiceNow Platform

Comprehensive ServiceNow Consulting, Implementation, and Managed Services

Synoptek provides a tailored suite of ServiceNow Managed Services to help organizations standardize IT across a common platform, so they can improve service availability, provide an intuitive service experience, analyze critical service metrics, and reduce enterprise risk.

Through our comprehensive ServiceNow Assessment, Implementation, and Support Services, we help clients maximize the true value of their ServiceNow investment. Our long history of successful client partnerships within the ServiceNow ecosystem across industry sectors means you can operate efficiently and innovate at scale.

Why Partner with Synoptek

Synoptek is led by experienced thought leaders in the ServiceNow ecosystem, and our ServiceNow Practice has over 20 years’ experience in the Enterprise Service Management space.

When you move forward with Synoptek’s ServiceNow Managed Services, you will gain access to industry-specific ServiceNow expertise built upon ServiceNow-certified resources. You can then leverage synergies between Synoptek’s competent service offerings and the ServiceNow platform. Our collaborative, global delivery team of ServiceNow consultants with end-to-end resource coverage can help you expedite your digital transformation journey, enhance employee experience, and optimize how you deliver customer service.

We understand that your ongoing ServiceNow needs change; therefore, we offer a range of flexible plans that can adapt to your evolving business requirements. With our ServiceNow Application Managed Services plans, you can reduce development and administration backlogs, supplement your internal development and administration teams, and accelerate project deployments to realize maximum value from the ServiceNow platform.

Elite ServiceNow Partner

25+ years Enterprise Service Management Experience

Global Delivery Model

Community Focused

 

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Synoptek Provides the Following ServiceNow Managed Services

  • Project Assessment and Planning: Assess your current ServiceNow environment, identify gaps and challenges, and establish a ServiceNow vision that fits the needs of your organization
  • ServiceNow Implementation, Configuration, and Integration: Using Synoptek’s unique process-oriented approach, implement and configure a fine-tuned version of the ServiceNow Implementation Methodology (SIM)
  • Managed Services: To set the foundation for continual improvement, enable proactive upgrade planning and accelerate project delivery – maximizing ServiceNow ROI

A ServiceNow Consulting Success Story

Challenge: An untrustworthy Configuration Management Database (CMDB) resulted in unreliable business outcomes in the change and incident processes within ServiceNow.

Solution: Synoptek’s ServiceNow consultants led a successful CMDB cleanup that established governance by defining new policies and procedures while re-architecting the Discovery application.

Result:

  • Maintain a trustworthy CMDB through the new governance policy
  • Achieve a CMDB Health score of 99%+
  • Reliably execute change/incident processes with referenceable CIs

Customer Speak

"I wanted to give a shout-out to the team for the great work that has been done on the ServiceNow project. The team has provided (and demonstrated) a significant amount of value to the project with their ServiceNow expertise.”

A GLOBAL TECHNOLOGY FIRM

Expert Insight

Expert Insight
Becoming a Proactive IT Operation

How does a struggling, reactive team move from firefighting to identifying challenges before they become problems and spend much of their time adding value to their business and customers? We’re here to help you take that first step!

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ServiceNow for Good

Synoptek has created the “ServiceNow for Good” program to give back to the Children’s Hospitals in our clients’ communities. Through our “ServiceNow for Good” program, we donate 1% of all ServiceNow Managed Services revenue and 1% of all ServiceNow software license revenue received from our clients to their local children’s hospitals. 100% of the donations are made to the hospital’s oncology department to support children with cancer. This unique program is made possible through our corporate partnership with the Children’s Miracle Network and their 170 member hospitals across the US and Canada.

Synoptek has also established a “ServiceNow for Good” leadership council to encourage corporate community involvement. The leadership council comprises corporate leaders passionate about ServiceNow and giving back to society. To be considered for a seat on the leadership council, please contact us.

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