IT Infrastructure Managed Services

Modernize Technology Systems and Efficiently Scale Your Complex IT Infrastructure

Synoptek provides a wide range of IT Infrastructure Managed Services to monitor and support IT systems, applications, and infrastructure 24/7. This way, organizations can focus on driving their business forward and not worry about the day-to-day management of the IT foundation that keeps their business running.

We take a responsive and progressive approach to providing IT Infrastructure Managed Services, blending speed, agility, and simplicity to minimize the many challenges in scaling and managing information technology infrastructure while also reducing costs.

As a total solution provider, we provide end-to-end IT Infrastructure Managed Services to meet your specific requirements, so you don’t have to manage complex IT systems or deal with dozens of vendors.

Why Partner with Synoptek

As a leading Managed IT Service Provider, Synoptek relies on an advanced set of modern and evolving IT tools and a qualified pool of over 800+ skilled IT professionals. Whether you are seeking an integrated solution to support existing infrastructure components or want to completely outsource your IT environment, we provide exceptional value and innovation to achieve measurable reliability and performance results in a way that drives value.

Global delivery model

800+ skilled IT professionals

Modern tool set

20+ years of experience

ITIL-certified processes

Our key IT Infrastructure Managed Services Include

  • IT Strategy Planning, Consulting, and Implementation: Through detailed and thorough analysis of your IT infrastructure, we can unearth problems and provide recommendations for infrastructure modernization and optimization.
  • Remote Infrastructure Monitoring: Synoptek provides 24/7 remote infrastructure monitoring and troubleshooting to ensure your IT tools and systems operate seamlessly and without any downtime.
  • Cloud Hosting and Support: As part of our Managed Services offering, we also provide Cloud Hosting and Support, helping you exploit the capabilities of the cloud in a public or 3rd party data centre – as needed.
  • IT Service Management: We deliver continuous IT Service Management Support, managing all hardware, software, and computing resources while improving the quality and speed of IT delivery.
  • 24/7 Help Desk: Using our 24/7 Help Desk, we can provide L1, L2, and L3 tech support using ITIL best practices and resolve issues within specified SLAs for enhanced user satisfaction.

Customer Speak

“Southern California University of Health Sciences (SCU) chose Synoptek Managed Services for the entire IT organization. This included systems monitoring, security, 24/7 support, infrastructure and service desk management, as well as rebadging offers to all our onsite IT staff and other services. Synoptek manages all the core IT functions which allows us to focus on innovation in a variety of areas such as various technology uplifts, a new state of the art student information system, a transition from VDI to Windows Virtual Desktop, and numerous Power BI initiatives."

Chuck Sweet, President’s Chief of Staff and Vice President of Operations SCUHS

Expert Insight

Expert Insight
The Total Economic Impact of Synoptek’s Global IT Outsourcing

With the promise of enhancing business results through a comprehensive suite of IT Services, IT Outsourcing companies are mushrooming worldwide at an accelerated pace. But how many of them are driving economic value through their offerings? The only way to know is by conducting a Total Economic Impact (TEI) study and examining the potential ROI.

Forrester regularly carries out TEI surveys by interviewing stakeholder, obtaining data relating to costs, benefits, and risks, and constructing a financial model that is representative of the findings. Read on to learn what Forrester uncovered about Synoptek and its global IT offerings.

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