The SynoptekPLATFORM is a set of common processes and systems that enable a common experience for Synoptek customers across all practice areas for planning, project implementation, and technology management and support. The platform is built to allow clients to leverage top-notch technology innovations, accelerate business results, and maximize return on investment.
The platform provides a set of capabilities that our customers and our practices can leverage to elevate project and service delivery. This foundation prevents both our customers and our delivery teams from having to build those capabilities from scratch every time they deliver a new project or operate a new system.
The SynoptekPLATFORM Comprises Three Components
The SynoptekPLATFORM Comprises Three Components
Business Management
- IT Governance & CIO Dashboard: An IT governance framework that provides comprehensive visibility into technology gaps, program execution, and service levels.
- Business & Technology Plan: A complete and end-to-end technology assessment to develop a customized plan roadmap.
- Technology & Financial Management: Budget planning for investments and ongoing operational expenses and cost optimization measures.
- Program & Project Portfolio Management: Track the progress of projects, enable common reporting, and follow standard guidelines.
- Knowledge & Document Management: Document repository of customer platforms and systems to provide adequate support to customers.
Operations Management
- Customer Benchmarking: Benchmark overall customer IT maturity against Synoptek’s standard IT Maturity Model and monitor improvement over the course of the engagement.
- Security & Access Management: A standard portfolio of compliance and security processes across all practice areas and customers.
- Workflow Engine & RPA: Enterprise-grade workflow and automation engines to automate processes for customers.
- IT Operations Analytics: Predictive analytics to recommend actions, prevent incidents, and improve customer system capabilities.
- Enterprise Catalog Management: Maintain enterprise operating centers (EOC) that consistently monitor systems globally and triage alerts.
Service Management
- Service Development: A portfolio of professional and managed services to meet various customer needs.
- Stakeholder & UX Measurement: NPS and CSAT surveys to paint a comprehensive picture of relationships with stakeholders and customers.
- Enterprise Service Management: Rigorous ITIL-based process implementation across the service management lifecycle to track, measure, and improve service levels.
