An Experience-first Platform
The Synoptek aiXops PlatformTM puts experience first, turning 25 years of IT expertise into a single engine that powers smarter, faster, and more reliable infrastructure management. It predicts, prevents, and manages IT challenges across the full lifecycle, focusing on outcomes that matter and ensuring every system, application, and experience works seamlessly for users.
From SLAs to XLAs
Shifting from traditional SLAs to XLAs, every action on the platform drives real business value, giving much-needed visibility into operational KPIs, employee sentiment, and what to optimize next. aiXops measures IT’s true impact on productivity and satisfaction, and the ease of getting work done.
What Powers the Platform?
The platform delivers results through three interconnected pillars, bringing strategy, execution, and foresight together to optimize performance and experiences.
Business Management
- Provide business and technology planning and advisory to align IT with strategic goals.
- Oversee programs and projects from initiation to delivery, ensuring measurable outcomes.
- Assess maturity, implement repeatable processes, and drive continuous improvement.
- Track business and financial KPIs to link IT performance with organizational impact.
Operations Management
- Automate workflows with RPA to streamline processes and reduce manual effort.
- Manage security and access to protect critical systems and data.
- Monitor real-time operations and global capacity to ensure availability at scale.
- Track operational KPIs and customer sentiment to support iterative growth.
Predictive Service Management
- Implement ITIL best practices to standardize processes and improve service delivery.
- Enable service governance and management for accountability and consistency.
- Automate deployments to accelerate delivery and reduce errors.
- Manage stakeholders and user experience to align IT services with business needs.
The Engine Behind aiXops
AI powers the aiXops Platform by combining virtual assistants, threat intelligence, service automation, and predictive analytics to anticipate issues, streamline operations, and enhance every user experience.
Maximize Operating Efficiency
Mitigate Risks
Scale Faster
Achieve Measurable Results
Business Management
Maximize Operating Efficiency
Business and Technology Planning & Advisory
Mitigate Risks
Program & Project
Scale Faster
Maturity Benchmarking & Repeatable Process
Achieve Measurable Results
Manage to Business & Financial KPIs
Operations Management
Business Management
Workflow RPA
Operations Management
Security & Access Management
Predictive Service Management
Real Time Operations: Global Capacity Availability
AI Activated
Operational KPIs & Customer Sentiment Focus
Predictive Service Management
Business Management
Best Practice ITIL Processes
Operations Management
Service Governance & Management
Predictive Service Management
Deployment Automation
AI Activated
Stakeholder & UX Management
AI Activated
Business Management
Virtual Assistants
Operations Management
Threat Intelligence
Predictive Service Management
Service Delivery Automation
AI Activated
Predictive Analytics
Impact Delivered
Frequently Asked Questions
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