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Home / Case Studies / Independent Testing Services Help a Bioinformatics Leader Improve the Functionality of their Healthcare CRM Solution
February 27, 2020 - by Devanshi Panchal
Services: Independent Testing
Founded to improve lives with high-value care, the client has emerged as a bioinformatics leader in precision testing and prescribing. They run a cloud-based CRM platform that organizes live data, including lab results, genomics, and medications to deliver solutions that ensure the right patient gets the right test and the right prescription.
Synoptek had worked with the client in the past for functional automation of their CRM app. However, the client also wanted us to provide testing services to ensure the CRM performs well functionally. They wanted Synoptek to verify the responsiveness of their application across different mobile devices.
For the testing requirement, the client partnered with Synoptek and conducted several KT sessions. Through these sessions, we understood their requirement, received test cases and test scenarios from the client, and built test suites accordingly. As part of the testing engagement, we tested their healthcare CRM solution across various aspects:
Using our Independent Testing Services, the client has been able to improve the functionality and responsiveness of their healthcare CRM solution across web and mobile:
“The Synoptek Team worked with us to test the responsiveness of our redesigned website. They did an excellent job in executing test cases and documenting issues. The team also executed exploratory testing outside of our documented test cases that caught several defects. They went above and beyond for us at various times, including working extra hours to meet deadlines.”
– Client Product Owner
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