|Customer: A premier car rental service company.||Profile: The company provides luxury vehicle rental services across 80 locations in the US and is focused on the high-end travel segment.|
Services: IT and Security Assessment
|Size: 201-500 employees|
|Region: Newport Beach, CA|
Due to the expansion of the business, the rental company had grown significantly over the last couple of years. However, the IT environment had not been able to keep pace with the needs of the company and the level of impending risk – especially with respect to risk management, security and high availability.
Since the client manages confidential personal information that is very intimate and personal for its high-profile customers, the security of their business data and customer data is fundamental to their success and existence. Yet, the client had an inadequate security posture relative to the level of risk to its business.
Basic standard security practices were not followed and a complicated suite of vendors and technology partners had created a situation where access control had become difficult to manage.
At the same time, the rental company was undergoing a fundamental transformation in terms of business systems and IT infrastructure capabilities and was looking to develop new business applications to enable exceptional customer service as well as transition to a modern cloud environment to increase cloud presence.
In addition, the client organization had been targeted by ransomware, and was looking for a security partner who could identify the threat vectors for the ransomware attack, study their existing infrastructure, evaluate and assess any gaps and issues, and establish a security evolution roadmap outlining the critical milestones in enhancing their security posture.
The client partnered with Synoptek to overcome their security challenges, act on recommendations, and strengthen their security posture.
Solution and Approach
Synoptek partnered with the client through a two-fold engagement: we looked into the breach that caused the ransomware attack and reviewed their existing infrastructure, applications, and identity and access management procedures as well as their business and IT strategy, people, and processes.
Through our assessment, we observed the following:
Post evaluation, we offered the client recommendations and outlined the different steps they had to take to improve the security of their business. As part of the IT Security Risk Management engagement, Synoptek:
As a team of professionals providing strategic IT leadership and IT management for hundreds of businesses, Synoptek carried out timely and accurate assessment of the client’s existing infrastructure and offered an array of pragmatic recommendations. Through our services, the client was able to:
Synoptek’s services helped the client improve reliability and availability of services, efficiently manage risk, and improve profitability. Today, the client is able to minimize IT complexity, improve flexibility and reduce cost of operations.Download Pdf