Dynamics 365 Customer Experience

Drive Loyalty and Growth with AI-powered Microsoft Dynamics CRM

Streamline Complex Processes with AI-powered Customer Journeys

Engaging customers across channels is essential, but relying on isolated tools or manual effort limits consistency, efficiency, and results. In the absence of a unified cloud-based CRM platform, teams struggle to facilitate smoother interactions that foster trust and confidence.

Synoptek

Fragmented Processes Slow Down the Journey

When sales, service, and marketing operate on disconnected systems, collaboration decreases.

Synoptek

Customer Management Becomes Harder as the Business Scales

Relying on manual tracking as the business grows creates delays, introduces errors, and drives up costs.

Synoptek

Scattered Data Breaks Visibility

Customer details stored across spreadsheets, inboxes, and siloed platforms create blind spots, preventing teams from gaining a comprehensive view of the entire relationship.

Turning Customer Data into Actionable Intelligence

Unlock smoother operations and stronger engagement with Synoptek. As your Dynamics CRM partner, we will take a tailored approach to remove process bottlenecks, improve team coordination, lower total cost of ownership, and turn your cloud-based CRM into a growth engine.

Dynamics 365 CRM Planning

Dynamics 365 Customer Experience Planning

Leverage resource expertise with in-depth domain knowledge and proven project management skills to drive business-aligned workshops, solution blueprints, and licensing guidance.

Dynamics 365 CRM Integration

Dynamics 365 CRM Integration

Seamlessly integrate CRM with your LOB and ERP systems to get an end-to-end view of your business and effortlessly manage customer relationships across all touchpoints.

Support & Maintenance

Support & Maintenance

Shift from reactive support to outcome-led Managed Dynamics Services with structured XLA governance, AI-first monitoring, and a global service desk.

Full-cycle Dynamics 365 Customer Experience Implementation

Full-cycle Dynamics 365 Customer Experience Implementation

Use expert CRM development services to successfully deploy the latest version of Dynamics 365 Customer Experience and make the most of enterprise-grade AI and Copilot capabilities.

Dynamics CRM Migration, Upgrade, and Optimization

Dynamics CRM Migration, Upgrade, and Optimization

Work with a trusted Dynamics CRM partner to fast-track your cloud migration and continuously optimize your system to help teams move faster and get more value from day one.

Drive Proven Results with AI-powered Cloud CRM

Blog
Dynamics CRM

Dynamics CRM: 5 Steps for a Successful Implementation

READ MORE
Case Study
Dynamics CRM and Power BI Enhances Clinical Efficiency

Dynamics CRM and Power BI Integration Reduces TCO by 70% for Medical Device Company

READ MORE
Blog
Research And Advisory

Microsoft Dynamics 365 CRM: Everything You Need to Know

READ MORE

Frequently Asked Questions

Dynamics 365 is a proven, Microsoft‑native CRM that combines embedded AI/Copilot, omnichannel service, and a Dataverse‑based unified data model with tight integration across the Microsoft Cloud. It is consistently recognized by top industry analysts like Gartner and Forrester and widely selected by enterprise and mid‑market leaders looking for lower total cost of ownership and deep Microsoft ecosystem alignment.

Synoptek starts by aligning strategy, processes, and technology through assessments, business workshops, solution blueprinting, and change management plans, so your Dynamics 365 deployment is designed around business outcomes and rapid adoption. After go live, we operate your CRM with our Managed Experience (MxP™) model and aiXops™ platform to ensure XLA-based governance, predictive monitoring/self-healing, continuous optimization sprints, and value reporting that keep the platform reliable and optimized. Lastly, our Microsoft partnership and experience have helped build a library of reusable and best practices that we leverage to deliver faster time to market and enable best practice adoption.

A cloud-based CRM remains effective when teams refine their processes and continue to build user adoption. By working with a trusted Dynamics CRM partner like Synoptek and leveraging low-code capabilities to tailor the solution, you can continuously optimize your CRM and fully capitalize on innovations like enterprise-grade AI and Copilot to drive greater value over time.

Yes. We de‑risk migrations with a structured playbook: discovery & data audit → field/object mapping → environment provisioning → iterative pilots → training & change management → hypercare and value reviews. Where appropriate, we align with Microsoft FastTrack guidance and advise on current Bridge to Cloud incentives, so you move with confidence and cost control.

Copilot boosts productivity and CX by drafting emails and case responses, summarizing interactions, surfacing knowledge, and recommending next-best actions, all inside the seller/agent workspace. In service, AI also powers intelligent routing, sentiment analysis, translation/transcription, and (with Dynamics 365 Contact Center) gen‑AI IVR and bots for higher containment and faster resolution. The end result: shorter handle times, better first‑contact resolution, and happier customers and teams.

Get In Touch

Synoptek