Community Summit NA 2026: Meet Synoptek, the First MxP

Managed Services Reimagined, Around Outcomes and Experience

Traditional managed services keep systems running. MSP 2.0 asks a bigger question: is your technology making work better for your people, your customers, and your business? That shift – from uptime to outcomes – is where Synoptek comes in.

As the first Managed Experience Provider (MxP), we bring that model to Microsoft Dynamics 365 and the wider Microsoft Cloud. Instead of stopping at go-live, we continuously manage, optimize, and evolve your applications so every release delivers measurable value and a better experience for the people who use them.

Backed by 20+ years as a Microsoft Solutions Partner and 150+ specialists across the US, India, and Canada, we help mid-market organizations in manufacturing, engineering and construction, logistics, healthcare, professional services, financial services, and higher education move faster with confidence – from strategy and implementation to ongoing, experience-led management.

This year in Nashville, we’re bringing the MSP 2.0 approach to the Summit floor – with a hands-on education session on getting more out of Dynamics 365 Customer Engagement and a team ready to talk through your roadmap.

Unwind, connect, and share great experiences. Tuesday Oct 13, 5:00 PM – 8:00 PM CT. RSVP Here

Upgrade Your Knowledge – Attend Our Summit Session

Education Session

Better Together: Outlook and D365 CE

DateWednesday, October 14, 2026

Time9:45 – 10:45 AM CT

VenueMagnolia Mezzanine 8, Level M

About This Session

Unleash the potential of your D365 CE implementation by learning everything you need to know about the options available to integrate CE and Outlook. We will step through the native integration between Outlook and Dynamics 365 Customer Engagement and explore how its functionality differs from other options such as Copilot for Sales. Within the hour, you will leave with a robust understanding of the capabilities this powerful integration offers you and your organization.

What You’ll Learn

A comprehensive understanding of the functionality that comes with the integration between Outlook and D365 CE.
The efficiencies you can gain by integrating with Outlook, and how it supports users in their everyday use of CE.
A high-level view of the options available to integrate D365 CE and Outlook.