Faq : Managed Services

What are the Key Approaches for Organizations Looking to Build a Successful IT Outsourcing Partnership?


Most companies, whether small and local or large and global, rely on a third-party outsourcing company to meet their technology needs. However, the relationship’s success depends on the model you choose: is your chosen outsourcing approach apt for the company?

When considering an IT outsourcing partnership, it’s crucial to carefully evaluate potential approaches to ensure a successful and long-lasting relationship. The right outsourcing partner can help your organization achieve significant cost savings, access specialized skills, and improve efficiency.

Failing to make the right decision regarding your outsourcing approach can lead to challenges such as inefficient operations, loss of control over critical business functions, quality concerns, cost overruns, and reputational damage.

Evaluating potential outsourcing approaches and partners can help organizations establish a strong foundation for a successful IT outsourcing relationship.

Here are a few frequently asked questions about IT outsourcing approaches:

1. I’m Considering Completely Outsourcing the Day-to-day Management of My Growing Technology Landscape to a Managed Services Partner (MSP). How Does this Approach Typically Work?

Complete outsourcing involves transferring all your IT responsibilities to an MSP, which manages and maintains all IT infrastructure, applications, and services. This approach can provide significant cost savings and allow your company to focus on core business activities.

To ensure a successful partnership, you must carefully evaluate the MSP’s expertise, infrastructure, and service level agreements (SLAs). Look for an MSP with a proven track record of managing complex IT operations and a comprehensive SLA that outlines the scope of work, service levels, and performance metrics.

2. How Can Partial Outsourcing Help My Company Achieve its Goals, and What are the Key Considerations?

Partial outsourcing involves outsourcing specific IT functions or services, such as 24×7 help desk support, network management, or cloud services, while retaining control over other IT operations. This approach can benefit companies that want to maintain reigns over some of their IT operations while achieving cost savings and improved efficiency across others.

 When evaluating partial outsourcing options, it is essential to assess the MSP’s expertise and infrastructure to ensure they can handle the specific services you’re outsourcing.

3. What are the Critical Differences Between Offshoring and Outsourcing, and How Do I Choose the Right Approach for My Company?

Offshoring involves transferring IT operations to a different country or geographic region to take advantage of lower labor costs. Contrarily, outsourcing involves transferring IT operations to a third-party vendor within the same country or region. Offshoring can provide significant cost savings but presents additional challenges, such as cultural and language barriers and potential security risks.

 When evaluating offshoring options, it’s essential to consider these factors carefully and ensure that the MSP has the expertise and infrastructure to manage IT operations effectively.

4. What is a Blended Approach, and How Does it Combine Different Outsourcing Models?

A blended approach combines different outsourcing models, such as partial and offshoring, to achieve a customized solution that meets your company’s needs. For example, a company might outsource help desk support to a local MSP while offshoring network management to a provider in a different country.

When evaluating blended approaches, consider the IT functions or services that would benefit from outsourcing and the potential benefits and risks associated with each approach. It is also essential to assess the MSP’s expertise and infrastructure to ensure they can handle the specific services you’re outsourcing.

5. What is Employee Transition or Rebadging, and How Does it Work?

In the context of outsourcing, employee transition or rebadging can occur when employees currently working for the client company are transitioned to become employees of the MSP. The MSP then assumes responsibility for managing these employees, including their payroll, benefits, and day-to-day work assignments.

This type of transition often occurs when the client company outsources specific functions or departments to the MSP. It depends on various factors, such as the outsourcing model, contractual agreements, legal and regulatory considerations, and the strategic objectives of both parties. If you rebadge your employees, you will realize cost reduction, staffing flexibility, and smooth customer journeys. It is a win-win situation for both, ensuring business continuity for clients and employee career opportunities.

6. What are the Critical Considerations for a Successful Transition Process, and How can I Ensure Minimal Disruptions?

The transition process typically involves several stages, including planning, execution, and post-transition support. During the planning stage, the MSP will work closely with your company to understand its IT operations, identify areas for improvement, and develop a customized transition plan.

During the execution stage, the MSP will transfer IT operations, including employee training and onboarding. Post-transition support ensures that any issues or concerns are addressed promptly and efficiently. By following a structured transition process, your company can minimize disruptions and ensure a smooth transition to the MSP.

It would be best to consider the MSP’s expertise, infrastructure, and transition plan for evaluation. Establishing clear communication channels and ensuring all stakeholders are informed and prepared for the transition is also essential.

Maximize Technology Results with the Right Provider

Successful companies have found that upstream work during the outsourcing strategy, negotiations, and transition phases sets the foundation and can significantly impact the price and service delivery outcome. By carefully planning and executing these critical steps, you can ensure that outsourcing partnerships deliver the desired results. With established business models, processes, strategic approach, global collaborations, and consistent evaluation, we at Synoptek can help you leverage technology to maximize your efficiency and suit your business with significant cost savings. Learn more about our entire gamut of managed services called SynoptekMANAGE here.