Your Guide to Complete IT Outsourcing

Outsourced IT Services: Infrastructure and Support

IT outsourcing services can represent using a third-party company to do one IT-related task, like IT Security or Disaster Recover, or represent “end-to-end” IT services support. Outsourcing your entire IT environment has become a growing trend in the industry as it will typically lower IT operating costs by 19%- 29% and deliver the following benefits:

  • Free up existing IT staff to focus on core business objectives and projects
  • Provide depth and breadth of IT expertise you don’t have “in-house”
  • Decrease system outages and reduce the impact of any disruption with proactive monitoring and management
  • Gain access to IT management tools and resources your budget prevents you from using
  • Improve your IT system and staff operational efficiency
  • Cut IT capital expenditures making them operating expenses
  • Control your IT budget by contracting for specific services and support
  • Access IT professional staff with advanced training
  • Reduce IT staff costs by only paying for the tasks/skill sets you need when you need them
  • Utilize a suite of IT Security services and tools

Why IT Services Outsourcing?

Outsourced IT services are changing the way businesses manage and operate their information systems. The Synoptek process starts with understanding your business objectives, and how IT can be leveraged to deliver better results for your business. A senior IT executive works with you to develop an overall IT strategy and project plan to align technology, processes, and people with your key business objectives.

The Synoptek Operations Team provides ongoing support for the IT systems required to run your business on a day-to-day basis. Operations support for IT environments is always customized to meet your operational requirements and can be provided on your infrastructure or ours. Synoptek managed IT support offers the following outsourced IT services:

  • Managed Cloud Hosting Services
  • 24×7 U.S.-Based Help Desk Services
  • Backup and Disaster Recovery Services
  • IT Infrastructure Design, Implementation, Management, and Monitoring
  • IT Security Services
  • IT Strategy advice and planning
  • End-User Services

Synoptek works directly with you, acting as your “outsourced IT department” by managing applications, patching, upgrades, servers, databases, networks, mobile devices, IT security, and end-user support. Let your IT staff focus on accomplishing your core business initiatives while we manage all of the day-to-day IT support activities.

Our delivery model for IT outsourcing services includes:

  • Customized Service Level Agreement (SLA) set to the IT performance environment you need
  • Service-level driven tracking and escalation
  • Self-service web portal updates to issues
  • Priority-based queuing and escalation
  • Alignment between IT and business processes
  • Single point of contact for all IT issues
  • Monthly reporting of all critical performance parameters
  • Submit issues via email, phone, web portal

IT Outsourcing Typically Starts with IT Consulting

IT consultants that bring the most value are those with actual operating experience. Synoptek has 20 years of IT consulting experience. We currently operate and manage thousands of devices for over 3,000 clients. It is this “depth and breadth” of skills that deliver more value to our consulting clients. Don’t be limited by selecting IT consultants with limited expertise.

Information Technology Consulting

Cloud Consulting Services

Managed IT Security

  • Cyber Security
  • Endpoint Security
  • Regulatory and Compliance Management
  • Backup and disaster recovery plans
  • Active intrusion protection and detection
  • Security monitoring
  • Network Anomaly Detection

Strategic IT Planning and Consulting

Apple and MAC Consulting and Support

VoIP Services Consulting

  • Aligning your business objectives to your IT infrastructure
  • Change management
  • Analyzing the ROI on your IT investments
  • Outsourcing cost analysis
  • Troubleshooting
  • Compliance and security
  • Operating in a hybrid environment

Business Applications

Data Analytics Consulting

Workforce Productivity

  • BI, AI, Big Data, Prescriptive, and Predictive analytics
  • Data warehouse management
  • Outsourced data services
  • Power BI and Tableau


Synoptek’s IT Outsourcing Consultants Understand Business Value – Not just Technology

At Synoptek, we work daily with forward-thinking IT professionals using advanced systems focused on leveraging technology to increase business performance. Our IT consulting process is to work one-on-one with your team to understand your goals, business processes, and current information systems capabilities.

The Top 7 Reasons Our IT Consulting Services are Engaged:

  1. We Fix IT Infrastructure/Devices/Hosting
  2. We Scale IT Infrastructure Quickly
  3. We Optimize Cost Measures
  4. We Solve Executives Significant Capital Expenditures and Legacy Equipment Problems
  5. We Help Overcome business Expansion Challenges
  6. We Adhere to Changing Compliance Regulations
  7. We Merge Multiple IT Operating Environments
  8. We Review and Implement IT Security Practices

Synoptek’s IT Outsourcing Strategy Will Increase Your “IT” Maturity and Your Business Performance

Where a company exists on the IT maturity model depicts its ability to gain control and improve IT-related processes. Improved IT performance has an impact on financial compliance, risk management, and business results.

No matter where your company would fit on this scale, Synoptek’s mission is to get you to the next level quicker. Getting to the next level positively impacts your business performance in various ways. Let’s take a closer look at the IT maturity model to help you better understand where to begin your outsourced IT journey.

Where Are You on the IT Maturity Model?

Analyze your current IT capabilities by asking yourself the following questions with your company in mind:

  • Is your IT infrastructure designed to diagnose, identify and remediate problems quickly and efficiently?
  • Do you have an IT infrastructure designed for reliability with the ability to quickly scale?
  • Is your IT infrastructure optimized and continuously measured against specified service levels?
  • Do you have an experienced IT team to seamlessly integrate new IT infrastructure with legacy systems?
  • Is there a “core focus” of improving IT operations processes and IT staff training?
  • Have you established best practices in applying IT infrastructure security management services?
  • Is your team experienced in IT infrastructure patching, upgrades, and migrations?
  • Do you have an advanced IT Service Management (ITSM) framework specifically designed to manage a diverse IT infrastructure environment?
  • Is your team continually improving IT infrastructure design and increasing IT “value”?

By implementing IT services outsourcing with Synoptek, you can improve the state of your IT environment and take your company to the next level in 12 months.

Contact us today to start a conversation about outsourcing all, or, part of your IT operations.

The Perks of Synoptek’s Approach to Outsourcing IT Services

  • Commitment to improving the quality of life throughout the areas we serve. Learn more about the community organizations we support.
  • Synoptek’s wide range of operational experience delivers unbiased IT Consulting results.
  • Synoptek’s Cloud Hosting provides AWS, Azure, and Hybrid solutions to fit any need.
  • Compare our IT infrastructure management services that consistently win industry awards.
  • Learn about Disaster Recovery and Business Continuity services.
  • Our US-based 24×7 Help Desk and IT infrastructure management services work better together for quicker problem resolution.
  • Understand more about IT Security and Compliance by reviewing our Managed Security Services.
  • Analyze why Outsourcing IT can work for you.
  • Some organizations like local support, find out more about our services in:

We now have locations in Raleigh, Rochester, Boston, Chicago, Dallas, Austin, Atlanta, Miami, Tampa, and Saint John, New Brunswick. Check out our facilities in each of these locations and get started on your outsourced IT services journey today.

Accelerate your business and technology evolution with outsourced support!

Sign up for our Tech-Arc Monthly Newsletter