Kapil Padwal is the Practice Director of ServiceNow at Synoptek, driving the strategy, delivery, and innovation behind enterprise workflow transformation. With deep expertise across digital operations, intelligent automation, and enterprise AI, he helps organizations unlock the full potential of the ServiceNow platform to achieve measurable business impact.
A Certified Technical Architect, Kapil brings more than 20 years of experience spanning technology leadership, large-scale program management, and platform modernization. His career combines a rare blend of technical depth and strategic foresight, having led multidisciplinary teams across ServiceNow, PMO, AWS, and cybersecurity programs for global enterprises and federal clients.
At Synoptek, Kapil’s focus is on helping businesses move beyond implementation to true ServiceNow enablement, where AI, automation, and data intelligence come together to streamline operations, strengthen resilience, and deliver better employee and customer experiences.
Kapil holds multiple professional certifications, including PMP, CISSP, ITIL Expert, and AWS Security Specialty. He is recognized for building collaborative, high-performing teams that thrive on innovation and excellence in execution.
