Managed Application Support Services

Get the professional support you need to ensure your business applications keep pace with changing market trends, industry dynamics, and customer needs.

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Managed Application Support Services for Enhanced Efficiency and Results

Synoptek offers a gamut of Managed Application Support Services to ensure your mission-critical ERP, CRM, e-commerce, and other enterprise applications can sustain and accelerate business results.

Using time-tested tools and advanced support frameworks, we ensure your business applications are implemented properly, function securely, and operate to their maximum potential.

Why Partner with Synoptek

Whether you need ongoing monitoring and maintenance, want to achieve cost savings, or want to improve user experience, we provide the support you need to ensure your custom business application is always running smoothly. We make use of industry-standard service delivery metrics to enhance transparency and accountability and increase capacity to prioritize and resolve issues.

Highly qualified and certified ERP, CRM, and e-commerce consultants

Long-standing cloud application support expertise

24×7 Managed Helpdesk

20+ years of application support experience

99.99% uptime guarantee

Flexible pricing model

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Our Managed Application Support Services

Synoptek’s Application Support Services ensure that the operative process of your business runs fluidly, allowing the business to operate successfully. These services offer both technical support as well as human support, forming a combination that perfectly fits your needs. Application Support and Maintenance Services are a key component of a business's success. Our services include:

  • Ongoing Monitoring and Maintenance: We understand the constant support your complex business applications need to stay relevant in a dynamic world; therefore, we provide ongoing services to maintain and support your application in a way that enhances business performance, employee productivity, and customer loyalty.
  • User Management and Access Control: To ensure high levels of security, we implement the required User Management and Access Control mechanisms, so only authorized users have access to data and modules.
  • Disaster Recovery and Business Continuity: We provide Disaster Recovery and Business Continuity Services, so your business applications continue to function uninterrupted – in the event of a power outage, natural calamity, or security breach.
  • Vendor Management: If your business uses applications provided by different vendors, we can manage your relationships with these vendors: right from establishing standards and negotiating contracts to renewing licenses and maintaining SLAs.
  • 24×7 Helpdesk Support: We also provide a 24x7 helpdesk to ensure all your issues and queries can be registered and resolved within the agreed SLA, so you can focus on growing your business.

OUR BUSINESS APPLICATIONS SERVICES

Customer Speak

"We wanted to replace our 20+ years old custom accounting system with a more modern technology where our users can handle most of the requests themselves. Synoptek fully understood our documented business processes, got their hands wrapped around our business model, and were able to apply it to Microsoft Dynamics technology, to fulfill our requirements. They have got great people, they really care, and they implement successful projects. It was all laid out in advance, and it just went to script successfully.”

VP of Information Technology A LEADING, US-BASED NON-PROFIT MEDIA ORGANIZATION

Expert Insight

Expert Insight
Best Practices for Your Dynamics AX to Dynamics 365 Upgrade
By Angna Thakkar

As the pace of business accelerates, organizations must drive efforts to keep up with the times. For businesses using on-premises ERP applications such as Dynamics AX 2009 or 2012, moving to a flexible cloud model has enormous advantages – both from cost and productivity perspectives. Dynamics 365 for Finance and Operations (cloud) offers a range of new features that can enable organizations to drive better agility, improve operational performance, and meet customer demands with greater ease.

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