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Home / Insights / Blog / AI Chatbots: Understanding the Benefits and Limitations
November 17, 2023 - by Synoptek
As organizations look to leverage the many capabilities of Artificial Intelligence (AI), customer service is one area that is commonly augmented via AI. As computer programs that use AI to understand user questions and generate automatic responses, AI chatbots are revolutionizing how customers are responded to. But these intelligent bots also bring about several challenges. In this blog, we will showcase the benefits of AI chatbots as well as the security and privacy risks associated with them.
Recent research has predicted that the global AI chatbot market will be worth $27.2 billion by 2030. AI chatbots find massive applications in the modern business environment, where the skills gap is constantly widening. By engaging with users in a conversation, just like a real human, AI chatbots offer quick and reliable answers to customer queries. They also help reduce the burden on in-house helpdesk teams, allowing them to focus on more strategic aspects of the business.
Using natural language processing (NLP), these chatbots learn and comprehend human language to gather information. They understand the intent and the context of a question and provide relevant answers using a pool of data. As the data evolves, these chatbots automatically train themselves on the new data sets, learn from experience, and prepare themselves for future user interactions.
There is no doubt about the fact that AI chatbots are incredibly useful and intelligent. But they are still vulnerable to mistakes.
AI chatbots bring many benefits to the table. But there are also several risks associated with their use. If you want to ensure ethical, unbiased, and appropriate use of AI chatbots in your organization, you must embrace certain best practices.
AI is advancing at a lightning-fast speed, with innovations like generative AI taking over the world. Offering the ability to simulate human intelligence, AI applications are in use everywhere – from data collection to natural language processing. AI chatbots are being increasingly used by organizations for various purposes, from responding to customer queries to generating content for a marketing campaign, programming new code to processing invoices, and more.
As AI chatbots become mainstream, it is vital for organizations to be abreast of the risks and limitations they bring. Expanding training data, ensuring proper tagging, and using critical thinking are crucial to their success. In addition, organizations must also limit the use of sensitive information and be aware of AI policies to ensure accurate and authorized usage of the technology.
Ben Sharman is a Security Analyst at Synoptek. With a robust background in the Mid-Market MSP sector, Ben brings forth extensive expertise in Security Consulting, Vulnerability Management, Phishing Identification, Security Auditing, and Risk Management. His demonstrated history in these areas showcases a professional adept at safeguarding systems, identifying vulnerabilities, conducting security audits, and efficiently managing risks for optimal security measures.
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