Manufacturing and DistributionField Service Mobile App

Read More

Improve Service Efficiency for a Smarter Workplace

Field service personnel deliver critical services and require real-time information and customer data at their disposal from the company’s ERP systems, anytime and from anywhere. Powered by a secured system of authentication, mFieldService is consistent, powerful, and accessible with a tablet, smartphone, or laptop.

mFieldService is a complete field service management app that works across all devices, including smartphones and tablets, and is compatible with various platforms including iOS, Android, and Windows. With its capabilities, portability, and easy app installation, this IBM MobileFirst-based solution takes field service to the next level.

Key challenges faced by field service engineers

  •    Lack of visibility into customer and work order histories
  •    Inability to use any mobile device or tablet in the field
  •    Issues tracking the status of activities of service executives in real-time
  •    Delay in response and decision-making
  •    Inefficient service calls and hence poor customer feedback
  •    Untimely or postponed delivery of services
  •    High customer level expectations due to complex tasks

How It Works

Using this service management app, field technicians can easily access customer information, case history, inventory tracking, logistics, service issues and more, all in real-time. See how our enterprise level service mobile app enhances productivity and effectiveness on the field.

Maximize Your potential with Field Service Management

Our field service mobile app helps create a smarter workforce, encourage real-time collaboration and raise customer satisfaction by:

  • Enabling a consistent, connected user experience across multiple devices
  • Reducing time-to-market, cost and complexity with IBM MobileFirst
  • Ensuring compliance with proper field service processes
  • Optimizing routing for service calls as well as driving directions
  • Increasing revenue through order placement functionality
  • Providing real-time visibility into work status and customer work history
  • Quickly responding to last minute changes in schedule and decision-making in the field
  • Meeting service-level agreements and resolving issues early

Manufacturing and DistributionField Procurement Mobile App

Read More

Improve Procurement of Commodities

Synoptek’s dynamic procurement app is a mobile solution that provides better control over pricing and quantity from the field. Procurement plans, targets, prices, and quality standards are set by a central system at the enterprise level and disseminated to the field procurement team through a native Android tablet app.

Key Challenges for Procurement Managers

There are many responsibilities at hand when dealing with commodities on the field. Synoptek helps procurement managers tackle the following common challenges:

  • Lack of control over pricing and quantity
  • Limited records of procurement data and information
  • Inaccurate view of the buying cycle due to the inability to receive real-time updates

How It Works

Your procurement officers or buyers may source from brokers or small producers. These users record the procurement data, source, and consignment wise information on weight, quality attributes, and trucking information in the app. This information is transmitted to your headquarters as well as receiving warehouses. The receiving warehouses can then make updates about actual quantity and quality received.

With real-time updates, procurement managers now have full control over pricing and quantity, and the business has greater visibility into the buying cycle.

Maximize your potential with Field Procurement

Our mobile procurement app helps managers become more productive on-the-go by:

  • Reducing time and cost of data entry and reporting and eliminates human error
  • Enabling real-time updates about procurement and prices
  • Providing advanced notification to the warehouse
  • Ensuring procurement stays within indicated quantity and price levels
  • Allowing user to spend more productive time on the move; not required to come back to office for data entry and reporting
  • Delivering required information at your finger tips with advanced search functionality
  • Enhancing data entry with faster and more accurate dropdowns and validations

Manufacturing and DistributionCustomer Service Solution

Read More

RetailCustomer Service Solution

Read More

Decrease support costs and improve levels of customer satisfaction using the Customer Service Solution.

The Customer Service Solution allows you to deliver responsive customer service from anywhere, anytime, and from any device. This will equip your service engineers with everything they need to be more productive, resolve more cases, and satisfy your customers. They can log complaints, have a 360 degree view of information, allocate resources, track warranties, manage requests, and build preventive maintenance reports.

With the additional use of mFieldService, a mobile application, your field engineers can access customer data and company information from their mobile/tablet devices. With its qualities of easy app installation, portability, and touch screen features, the mobile app reduces the lag time in service, and provides better productivity.

Key challenges faced by field service engineers:

  • Inability to get instant visibility into customer and work order histories
  • Poor communication
  • Inability to track status of activities of service executives in real time
  • Delay in response and decision-making in the field
  • Inefficient service calls and hence poor customer feedback
  • Delay in on-schedule delivery of services
  • High customer level expectations due to complex tasks
  • Inability to use any mobile device or tablet on field

Synoptek’s customer service solution enables you to deliver, continually assess, and fine-tune customer service, delivering a superior customer experience that builds value and develops long-term customer relationships.

Maximize your potential with Customer Service:

  • Personalized customer service and support
  • Faster response times and time-to-resolution
  • Optimum routing for service calls
  • Real-time visibility into work status and customer work history
  • Quick response to last minute changes in schedule and decision-making in the field
  • Facilitate real-time collaboration in the field
  • Increase in customer satisfaction
  • Unified view of customers information and their preferences