MxP Page

From Managed Services to Managed Experiences

Synoptek is moving beyond uptime and maintenance to redefine IT through the eyes of our customers. With AI-enabled execution, and operational excellence central to what we do, we deliver clarity, resilience, and exceptional experiences at scale, transforming IT into measurable growth.

Evolving from Service-led
to Experience-led

Traditional MSPs

Focus: Keeping systems running and meeting basic IT SLAs

  • Break/fix support
  • Reactive tools
  • Basic SLA management and reporting
  • Vendor management
  • Helpdesk hours
  • Patch maintenance

MxP – The Modern MSP

Focus: Transforming business by managing what drives satisfaction and experience (XLAs)

  • AI at the core of everything we do
  • Business automation
  • AI-powered workflow automation
  • Strategic modernization
  • Change management
  • Commitment to experiences that deliver business results

What Drives This
Experience?

We deliver outcomes through three interconnected pillars that unify infrastructure, applications, and experiences to create an IT engine for growth.

Abstract Cloud Visualization

Cloud and Agile Infrastructure

  • Evaluate cloud maturity, build a clear optimization roadmap, and execute with precision.
  • Manage everything from servers and networks to full cloud environments seamlessly.
  • Architect infrastructure with resilience and security built in from the start.
Know More
Abstract Cloud Visualization

Business Applications and Platform Development

  • Optimize and migrate with confidence, ensuring seamless transitions and minimal disruption.
  • Get end-to-end execution for cloud and IT initiatives, from planning to implementation.
  • Leverage critical ERP and CRM solutions that streamline operations and maximize business value.
Know More
Abstract Cloud Visualization

Customer and Employee Experience

  • Power intuitive digital journeys that drive adoption and always-on engagement.
  • Boost productivity with seamless, human-centered employee and customer experiences.
  • Safeguard operations with built-in security, proactive detection, and governance.
Know More

The aiXops Advantage

Synoptek aiXops, our AI-driven Managed Operations Solution, lies at the core of MxP. As an intelligence layer, it integrates every part of your IT ecosystem into a single entity. With AI-driven automation, predictive insights, and built-in governance, aiXops transforms complexity into clarity, accelerates transformation, and provides scalable control.

Maximize Operating Efficiency

Mitigate Risks

Scale Faster

Achieve Measurable Results

Business Management

Maximize Operating Efficiency

Business & Technology Planning

Mitigate Risks

Program & Project Management

Scale Faster

Maturity Benchmarking

Achieve Measurable Results

Business & Financial KPIs

Operations Management

Maximize Operating Efficiency

Workflow RPA

Mitigate Risks

Security & Access Management

Scale Faster

Real Time Operations: Global Capacity Availability

Achieve Measurable Results

Operational KPIs & Customer Sentiment Focus

Predictive Service Management

Maximize Operating Efficiency

Best Practice ITIL Processes

Mitigate Risks

Service Governance & Management

Scale Faster

Deployment Automation

Achieve Measurable Results

Stakeholder & UX Management

AI Activated

Maximize Operating Efficiency

Virtual Assistants

Mitigate Risks

Threat Intelligence

Scale Faster

Service Delivery Automation

Achieve Measurable Results

Predictive Analytics

Impact Delivered

Aviation & Transportation company saw 3x annual savings, 97% reduction in IT Investment and freed up $1.2M Capital. Energy and Utilities company saw 25% improvement in ecommerce conversion, #1 in SEO in 90 days Manufacturing company saw cost reduction of 60-75%, 30% increase in lead conversion, 45% improvement in service rep efficiency A Healthcare company sees revenue growth of 1700%, errors reduced by 60% queries solved 90% faster Manufacturing firm went through multi-phased Dynamics 365 transformation with 33% cost saving and 95% data accuracy
Explore Success Stories

Frequently Asked Questions

Traditional MSPs focus on keeping the lights on through high uptime, patching, and ticket management. An MxP goes further by enabling AI-driven automation, strategic modernization, and change management, all anchored to Experience Level Agreements (XLAs). That means your IT isn’t just stable; it’s continuously optimized to drive satisfaction, agility, and measurable business impact.

We bake AI into predictive analytics, workflow automation, and governance, so manual processes or legacy inefficiencies do not weigh you down. By modernizing and stabilizing your tech environment, we help reduce ongoing costs, accelerate release cycles, and boost productivity. The result: up to 50% lower total cost of ownership and digital velocity that doubles your ability to deliver new capabilities.

As an experience-led provider, we measure success by outcomes that matter to your business and people, not just uptime. With XLAs, the focus shifts to faster resolution times, smoother releases, and more engaged users and employees. We manage IT with a commitment to clarity, resilience, and meaningful experiences—so technology becomes a driver of growth, not just an enabler.

By measuring experience in addition to traditional IT metrics, we capture insight into intelligence that provides an early view into organizations' health indicators. Our clients will benefit from an enhanced experience and an elevated partnership with their business stakeholders.

Get In Touch

Synoptek