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Home / Insights / Blog / What’s New in the Microsoft 365 2021 Release Wave 2?
January 24, 2022 - by Synoptek
As the business landscape continues to undergo constant transformation, the Microsoft Dynamics 365 2021 Release Wave 2 Plan delivers new features and innovations, equipping organizations with modern capabilities to drive their business forward. Improvements to different applications in the Dynamics 365 suite and Microsoft Cloud for industries such as Healthcare, Financial Services, and Nonprofit are expected to enhance not just user experience but also business performance and customer satisfaction.
New features, expected to be released until March 2022, comprise hundreds of new improvements across the Dynamics 365 suite, across Marketing, Sales, Customer Service, Field Service, Finance, Supply Chain Management, Human Resources, Commerce etc. Let’s look at some of the latest features being released in the Microsoft Dynamics 365 2021 Release Wave 2.
Improvements to Dynamics 365 Finance in the Release Wave 2 primarily revolve around out-of-the-box machine learning capabilities:
When it comes to Dynamics 365 Supply Chain Management, Release Wave 2 delivers several improvements to build resilient supply chains:
In the Release Wave 2, improvements to Dynamics 365 Human Resources are being made to simplify user experience:
In Dynamics 365 Commerce, key investments in Release Wave 2 are being made towards delivering seamless commerce experiences across all channels:
In Release Wave 2, some new capabilities are being introduced to improve automation, personalization, and customer experience in Dynamics 365 Marketing:
The new capabilities being added to Dynamics 365 Sales focus on introducing exciting functionality and enhancements to improve customer engagement, loyalty, and retention:
When it comes to Dynamics 365 Customer Service, several enhancements are being introduced to improve both agent productivity as well as customer experience:
A bunch of new features are being added to Dynamics 365 Field Service including:
As economic and technological disruptions continue to impact day-to-day business functioning, staying up-to-date with the latest innovations is key to business growth and success. Microsoft, via the Dynamics 365 2021 Release Wave 2, is enroute to introducing several new features and enhancements to the Dynamics 365 portfolio, expanding usage and adding capabilities for improved user, business and customer experiences.
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