As digital transformation initiatives plateau, organizations find themselves struggling to keep up with the pace of change. The growing skills gap is making it difficult to ensure 24/7 coverage for critical services. Although almost every enterprise today has an ERP system like Microsoft Dynamics 365 in place, managing risk, optimizing TCO, and achieving expected business results have become extremely challenging.
If you want to demonstrate exceptional ROI on your Dynamics 365 investment, Dynamics 365 Managed Services opens doors to several opportunities and benefits. Read on as we shed light on the growing popularity of Microsoft Dynamics Managed Services and the latest trends and predictions.
The Growing Popularity of Microsoft Dynamics Managed Services
Microsoft Dynamics offers a range of excellent business capabilities. But not all organizations have the in-house skills to support these applications throughout their lifecycle. Therefore, those with complex Dynamics 365 infrastructures are turning to ERP Managed Services for several reasons.
The need to reduce costs, improve operational efficiencies, and free up internal resources to focus on more strategic initiatives are some of the prime drivers. The increasing complexity of IT environments further compels organizations to look for better ways to improve efficiency and control costs.
As businesses become more reliant on technology, they need to have their Dynamics 365 platforms up and always running. Microsoft Dynamics Managed Services offer businesses peace of mind, knowing that there is a team of skilled professionals proactively monitoring and managing their IT infrastructure 24/7.
Microsoft Dynamics 365 Managed Services provide a higher level of predictable service than an organization could achieve on its own. Access to best-in-class tools and processes and a large pool of highly skilled staff who are experts in managing complex IT infrastructures make the management of Dynamics 365 ecosystems easy and efficient.
Top Trends and Predictions
Many organizations today are undergoing an unexpected level of business transformation. To keep the business running smoothly, they may require around-the-clock monitoring of their Dynamics 365 environment to ensure the solution is maintained effectively.
With the global Managed Services market expected to reach $393.72 billion by 2028, a lot is happening in the ERP Managed Services space. Here are the top trends that are going to shape the Dynamics Managed Services landscape in the coming years:
1. Automation
As ERP solutions like Dynamics 365 evolve, Microsoft Dynamics 365 Managed Services firms will automate everything, from workflows to anomaly detection and first-level customer engagement. Leveraging platforms like Microsoft Power Automate, ServiceNow, and Five9, ERP Managed Services Providers will assist organizations in leveraging RPA to streamline processes, reduce operating costs, accelerate query resolution, and improve overall user experience.
2. Consolidation
As Dynamics 365 Managed Services Providers pursue aggressive strategies to extend product and service capabilities and scale their operations, a record-breaking number of mergers and acquisitions (M&A) are happening within the MSP sector. The coming years will see several Private Equity firms entering the Managed Dynamics Service space to streamline end-user experience and outdo the competition.
3. Verticalization
With Dynamics 365 finding application across several industry sectors, Microsoft Dynamics Managed Services Providers are set to increase their focus on industry verticals. Not only will such verticalization improve marketing and sales effectiveness, but it will also enhance solution relevance. For instance, while catering to a higher education firm, ERP Managed Services Providers can offer highly curated services to improve student onboarding and personalize learning experiences. Similarly, for a healthcare organization, MSPs can offer healthcare-specific subject matter expertise to enhance staff and patient experiences.
4. Containerization
The speed of Dynamics 365 innovation can cause organizations to feel left behind and scramble to catch up without quite knowing where to start. In the coming years, ERP Managed Services Providers will embrace technologies like containerization to evolve the Dynamics 365 architecture and scale it to meet specific business needs. Through close collaboration with key stakeholders, providers will evaluate and deploy the required features, patches, and updates and boost business agility with increased speed and precision.
5. Democratization
ERP Managed Services Companies will also increasingly have a greater focus on data democratization. They will leverage their vast pool of data to unearth actionable insights and make it easy for anyone and everyone to enable seamless customer experiences. MSPs will also be seen strengthening their current ITSM strategy and investing in data-driven platforms to streamline ERP operations and have customers at the core of everything they do.
Final Thoughts
ERP platforms like Dynamics 365 serve as a robust foundation for successful businesses. But driving maximum value from such a complex and constantly evolving solution isn’t easy. Therefore, more and more organizations are turning to Dynamics 365 Managed Services to make the most productive use of their Dynamics 365 system.
If you’re looking to drive greater value and ROI from your Dynamics 365 investment, embracing Dynamics Managed Services can help you turn your ERP capabilities into sustainable business results.
Get your hands on this comprehensive Dynamics 365 Managed Services guide to learn more!
