6 Types of Managed IT Support Services to Drive Your Organization’s Success

July 7, 2021 - by Synoptek

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Accelerating the digital trajectory has become more important and urgent than ever before, especially as the business landscape becomes even more unpredictable and unstable. The speed at which technology is evolving has made it extremely difficult for organizations to keep pace. To meet customer expectations, organizations need to constantly innovate and drive their technology strategy such that it strikes the perfect chord between business and IT.

To overcome the challenges that are brought about by the day-to-day management of complex IT systems, organizations must partner with a Managed Services provider who can help in timely and accurate evaluation, implementation, and support of technologies and in meeting business goals with ease.

A managed services partner not only manages the underlying IT landscape, it can also help in streamlining processes and workflows, optimizing human and technology resources, and safeguarding the business against imminent threats. When it comes to Managed IT Support, here are 6 services that can help you in effectively managing and evolving your technology systems in a timely and efficient manner:

1. Enterprise Application Support

Businesses today need to be able to successfully manage and support their mission-critical enterprise applications, so they can effectively use them to drive business outcomes. Having a Managed Service Provider manage your ERP, CRM, and e-commerce applications around-the-clock can not only ensure your application landscape is always updated and secure, it can also ensure you are able to keep pace with changing business, market, and regulatory trends in today’s highly competitive and constantly evolving business landscape. With services across User Management, Business Continuity, Vendor Management, Ongoing Maintenance, and 24×7 Helpdesk Support, you can be sure to enhance business process efficiency, accelerate and sustain business results, and drive customer satisfaction.

2. Managed Analytics and Reporting

As data becomes the new fuel, unearthing insights into key business metrics has become critical for business decision-making. Allowing a qualified partner to deliver Managed Analytics and Reporting Services can help turn enterprise data into actionable information to fuel better decisions across business processes, employee engagement, customer experience, competitive standing, and market position. With services such as Business Process Assessment, Roadmap Planning, Analytics Tool Implementation, and End-user Training, organizations can enjoy faster results, lower costs, and a greater return on investment.

3. Managed Product Development Services

Whether your business needs modern software applications or whether you want to deliver cutting-edge products to your customers, opting for Managed Product Development Services means you can leverage highly skilled experts for your needs. Offering modern DevOps and ALM capabilities, a Managed Services Partner can help you develop products with the latest features and functionality while helping you keep your product landscape consistent, updated, and secure.

4. Managed Cybersecurity Services

With cybersecurity incidents increasing in frequency and impact, continuous monitoring of the applications, computing, and network landscape has become critical. Managed Cybersecurity Services, offered by a qualified partner, can help you leverage advanced security solutions that can strengthen your enterprise security. By creating a robust foundation for a highly functional, efficient, and secure IT infrastructure, these services can ensure the investments you make in technology continue to pay dividends for years to come. These services can also help blend the operational aspect of security monitoring with in-depth analysis to effectively detect and mitigate vulnerabilities while securing your information assets 24×7.

5. Managed Cloud Services

Creating a robust foundation for highly functional, efficient, and secure IT infrastructure is essential to stay relevant and consistent in a hyper-digital world. Managed Cloud Services can not only help elevate user experience for your employees; they can also enable you to deliver high-quality, secure services to your clients. With a qualified partner in tow, you can be sure to have your cloud environment up-to-date and optimize costs for long-term functionality, security, and scale.

6. Managed Workforce Productivity

As the world progresses towards a hybrid workplace model, the pressure to move beyond the traditional office environment and towards something that is more interconnected and interoperable is immense. To build the workplace of the future, organizations must tap into the full potential of technology to ensure the workforce is productive around-the-clock. Managed Workforce Productivity Services can enable seamless document sharing and management, communication and collaboration, and governance services, helping organizations eliminate silos, enable collaboration between cross-functional teams, and maintain the highest levels of security and functionality.

Organizations that look to deliver unmatched business results are quickly realizing that they need to become as technology-intensive as they can. But given the pace and scale of technology transformation, most organizations struggle to build a robust technology strategy and have the resources and approaches in place to bridge critical gaps; they also struggle to effectively manage IT risks and costs, and end up being susceptible to the ever-evolving and expanding threat landscape. If you want to keep up with the rapid advances in technology, scale systems to meet business needs, and attract and retain top IT talent, investing in Managed IT Support is your path to long-term, sustainable success.