Blog: Synoptek Platform

The Synoptek Platform: Understanding the ITSM Framework (Part 1)

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January 29, 2024 - by Synoptek

With new tools and platforms constantly being implemented, businesses worldwide are struggling to manage the evolution of their technology ecosystem. If you want to transform how your organization consumes technology, you must streamline IT Service Management. Enabling a common experience across all practice areas for planning, project implementation, technology management and support is a must.

understanding the itsm framework

That’s where the Synoptek Platform comes in. As a modern program delivery and technology operations framework, the platform allows you to address evolving challenges and ensure a consistent user experience.

In this 5-part blog series, we will take you on a journey of the Synoptek Platform. In this first part, we will illuminate the essence of Synoptek Platform, and the many business and IT challenges it helps address.

What is an ITSM Framework?

An ITSM (Information Technology Service Management) framework is a structured approach and set of best practices used to design, deliver, manage, and improve IT services within an organization. It helps ensure that IT services align with business goals, improve efficiency, and provide high-quality support to users and customers.

Understanding the Challenges Plaguing the Modern Organization

The business landscape has become extremely competitive. With new technologies, market trends, and customer expectations constantly evolving, the challenges plaguing the modern organization are many.

  • Keeping up with the pace of change while ensuring customer and employee needs are always met.
  • Ensuring high levels of system availability and uptime while ensuring 24/7 coverage for business-critical services.
  • Optimizing technology TCO and demonstrating ROI while striking a fine balance between CapEx and OpEx
  • Identifying and mitigating risks in time and ensuring the business is safeguarded against emerging threats around the clock.
  • Strengthening the security and governance posture and maintaining compliance with current and evolving regulations.
  • Maintaining the required levels of employee productivity and efficiency while ensuring their overall happiness and well-being.
  • Evolving and adapting the business while optimizing processes, driving growth, and achieving desired business results cost-effectively.
  • Offering proactive and continuous support to employees and customers and ensuring their needs and expectations are always met.

The Perfect IT Service Management Framework: Synoptek Platform

The use of technology within businesses is skyrocketing. However, as technology adoption surges, there is an urgent need to strengthen the policies and procedures for managing these tools and systems. The Synoptek Platform is a carefully curated technology operations framework that streamlines IT Service Management by delivering standards-based processes.

Over the past two decades, Synoptek has invested in building and refining the Synoptek Platform. This includes investing in multiple capabilities, designing and implementing sophisticated program management, and ITIL-based processes to enable an enterprise-caliber IT organization. Our constant efforts in updating and customizing the platform to meet unique business needs allow us to increase technology service function and service level by 10-20%.

Synoptek Platform

Efficient Processes

Integrated Systems


Shared Services

Global Resources

Economies of Scale

Using the Synoptek platform, we help baseline organizations’ current processes and systems. This allows us to showcase how exactly they can leverage the Synoptek Platform to manage the evolution of their technology and operations more effectively. The Synoptek Platform helps organizations completely transform their use of technology – thus increasing ROI and results.

By enabling technology to meet business needs and reduce implementation and ongoing operational costs, this IT Service Management platform delivers more value to organizations. Leveraging the platform, we help organizations re-imagine their processes, technologies, and culture to effectively respond to changing needs, technical debt, and internal or external pressures.

Understanding the Three Pillars of the Synoptek Platform

Built on the three pillars of Business Management, Operations Management, and Service Management, the platform is crafted and maintained by a global team of experts. It offers proven capabilities, integrated systems, and a clear focus on solving key customer challenges.

Understanding the Three Pillars of the Synoptek Platform

By streamlining technology operations and management, the Synoptek Platform allows businesses to simplify their IT ecosystem while maximizing enterprise-class processes and systems. The platform helps curate solutions tailored to unique business requirements and offers customized, role-based workflows to drive greater end-user productivity.

Via tangible reporting on technology investments, ongoing projects, and service levels, the Synoptek Platform drives long-term business results, helping organizations:

  • Re-imagine processes, technologies, and culture in response to changing needs, technical debt, and internal or external pressures.
  • Improve visibility into technology ROI and optimize operational spending.
  • Baseline current processes and systems and increase technology service function and service level by a huge margin.
  • Manage the evolution of technology and operations more effectively.
  • Leverage profitability and technology strategy to grow revenue, reduce costs, improve profitability, and reduce risk.
  • Enable self-service and automation to accelerate incident resolution and improve customer experience.

Revolutionize IT Service Management with the Synoptek Platform

Running the business efficiently while meeting the required service levels is a top business priority for any C-suite executive. But putting the people, processes, and systems in place to make this happen is not only laborious but also expensive and risky. If you want to deliver reliable and consistent experiences to your customers and employees, your approach to IT service delivery needs to change.

A robust approach to IT Service Management can help improve business results and enhance ROI on IT investments via better technology management. The Synoptek Platform offers common processes and systems to enable a common experience for Synoptek customers across all practice areas. Built to enable clients to leverage top-notch technology innovations, the platform can help you accelerate business results and maximize return on investment.

This foundation prevents our customers and our delivery teams from building those capabilities from scratch to deliver a new project or operate a new system every time. If you want to take the right approach to ITSM, explore the capabilities of the Synoptek Platform to achieve higher service levels, improve user experience, and reduce the cost of operations!

In the 2nd part of our 5-part blog series, we will discuss the first of the three pillars of the Synoptek Platform – Business Management.