Platform and Technology Capabilities
5 Steps to Take to Safeguard Your Business Against Cyberattacks in 2024
Enable World-Class Managed Service Operations With SynoptekMANAGE
Dynamics 365 Customer Engagement Implementation Helps a Manufacturer Centralize Sales Activities and Improve Overall Visibility and Efficiency
Everything You Need to Know About Managed IT Services - A Comprehensive Guide
Home / About / Leadership / Practice Area Leaders / Carlos Pimenta
Carlos Pimenta is currently the Vice President of Customer Experience at Synoptek. With over 33 years of experience, Carlos leads the team of Macquarium, a Synoptek company, in the shaping and delivery of their Digital Customer Experience service offerings. Before joining Macquarium in 2012, Carlos led Studiocom, a multinational digital agency that delivered award-winning work for Fortune 500 brands including Coca-Cola, Kimberly-Clark, Dunkin’ Donuts, McCormick, Activision, Sony, and Mattel.
Earlier in his career, Carlos ran Progress Software’s Professional Services Team, led Agency.com’s East Coast Business Development Team, and founded FranchiseWorks, a company that provided digital marketing solutions to franchise companies. With an engineering background, Carlos has also created enterprise applications and business intelligence solutions, and consulted with clients such as IBM, Otis Elevators, and Central Hudson Gas & Electric. He is a board member of the global Customer Experience Professionals Association and is the co-founder of the Customer Experience conference called CX Talks.
© 2023 Synoptek, LLC. All Rights Reserved.