With over 27 years of experience in Managed Services, IT Operations, Security and Forensics, John Frazier has been the COO at Synoptek since January 2018. At Synoptek, John has been responsible for driving the delivery of managed services in a bid to develop a world class service and operations organization to maximize customer value, and satisfaction. Working closely with other members of the Synoptek management team, John also develops and executes strategic growth initiatives including leading the integration of new businesses.
John has previously held positions at Deloitte, JDA Software Group, Inc., and Texas Instruments. At Deloitte, John was the Chief Delivery Officer, for the Managed Risk Services business, where he was responsible for the build-out of delivery and client management functions. Prior to that, John served as VP Cloud Services at JDA Software Group, with a focus on operations and delivery for an organic growth business, which grew immensely under his leadership. At Texas Instruments, John held the position of Global Security and Directory Services Manager, where he was responsible for the design, delivery, and management of IT Security and Directory Services across the company.
John has been instrumental in building strong practices around technology and service delivery, and transforming on-premise software delivery companies to cloud-based companies.
After college, John served in the United States Air Force as a supervisory special agent focused on cybercrime. In this role, he worked with a team to develop computer forensics, and investigative techniques that would later be adopted by many agencies.
Currently John sits on the TSIA Technology Service Providers advisory board, providing industry and thought leadership to the service provider community.
John holds a Computer Science degree from Washington State University and has held the designation of CISSP.