IT Consulting, Managed IT Services, and IT Security Services

Award Winning, Top Rated Managed IT Service Provider – in Raleigh

Our Synoptek offices in Raleigh focus on providing Managed IT Services for businesses throughout Research Triangle Park, Raleigh, Durham, Chapel Hill and surrounding areas.

Synoptek has provided Managed IT Services for the past 20 years resulting in over 2,500 active global clients, thousands of devices supported and numerous industry accolades.  At Synoptek, we provide Managed IT Services and Managed Cloud Hosting Services to all of the Raleigh Region and offer global IT support for Raleigh based businesses.Synoptek Awards 2017

Today, we work with many Raleigh businesses across a broad range of industries.   With over 475 employees (90% IT professionals), we work hard to make your IT environment an asset, rather than a liability, so you can focus on reaching your strategic business objectives.

Stepping up to meet customer requests over the past several years, Synoptek has dramatically expanded the definition and the role of an MSP by providing services and delivering value that goes far beyond what MSPs have traditionally offered.  Our emphasis has broadened to include the entire information management environment in our customer’s business.

IT Security Services

Synoptek’s Managed Security Services consist of a comprehensive security management platform powered many different components.   This platform provides cloud security and data security protection for all of your subscribed traffic for network, servers, applications, users, and secondary devices.  This platform delivers continuous non-disruptive protection no matter where your infrastructure resides– in the cloud, on-premises, or in a hybrid environment.Synoptek Awards 2 2017

The Synoptek Managed Security Services extends your IT teams capacity to protect applications, computing, and network infrastructure with advanced security solutions that are easy to implement, fully managed and do not require large upfront investments. Synoptek’s Managed Security Services removes the burden of around-the-clock monitoring from organization’s already taxed internal IT staff.

5 Reasons a Managed Services Provider is Best to Provide Your Cyber Security Defense:

  1. Organizations are just now realizing that cyber security is not limited to network perimeters but must extend beyond them
  2. Malware has many ways to get inside your IT environment, and as sophisticated evasion techniques continually evolve anomaly monitoring becomes more important
  3. Organizations are often challenged in defending their critical IT assets against network-based threats
  4. Organizations typically lack the budget or knowledgeable personnel to create an encompassing security strategy that includes servers, endpoints, networks and mobile devices.  Half of all security breaches are internally based.
  5. A network of interconnected servers and users creates hiding places for malicious clients, and the best way to detect malicious clients is to install an array of security protection applications and monitor usage with network anomaly detection programs.

Use our 24×7 Help Desk Services and our ability to monitor cloud, server, and endpoint devices to have us also provide IT Security Services.  Synoptek’s Managed Security Services will provide you the security that cloud providers do not offer.  Learn more about our complete IT Security Services suite.

Cyber Security is best handled by an Award Winning Managed Service Provider 

One of the best ways to protect yourself is to work with an MSP, with a Cyber Security focus like Synoptek.  Our experience in managing thousands of devices gives us the knowledge to apply the appropriate security software and devices to give you the protection you need. Our 24×7 monitoring can alert you in real-time.

IT Services Management, from a CFO Perspective Network Anomaly Detection Services

Malware, Trojan horses, virus threats all are “defined” in protection programs and then scans occur to detect their existence.  The benefit in using Synoptek’s Network Anomaly Detection Service is that it can provide protection both internally and externally and identify a threat without having to define in advance exactly what the threat might be.

Cloud Hosting for Financial Services Industry Security Information Event Management (SIEM)

The primary job of the Synoptek SIEM IT Security Service is to act as a “log aggregator” and sort through all of the data and find an event that has possible security implications.

Protect your Applications and Data Files on AWS, Azure

AWS and Azure do not provide all of the security you need.  Learn which critical elements of your IT environment are left unprotected. Understand how IT Security can be applied while using hosting services from these cloud providers.

Raleigh IT Consulting

Many IT consulting firms have specialties, so you need to understand their expertise.  You don’t want a consulting firm with a focus on backup and disaster recovery services to work on mobile device support. IT environments today are so interdependent and interconnected that we recommend selecting a consulting firm with a broad range of experience in many disciplines, like Synoptek.

If you want a solution that integrates with your all your IT systems and users, make sure they have similar IT operational experience matching your requirements.

Learn more about looking for the right IT Consulting Services firm:

More IT Consulting Services information:contact-us

 Contact Us now to find out more about our IT consulting services.

“Full-Service” Managed IT Service Provider

Stop purchasing hardware and software, stop working with Managed IT Service Providers that don’t provide a “full-range” of IT services and start looking at “IT as a Service” from a single source.  When we manage your entire IT environment, you get IT performance guarantees with real meaning.

By using one “full-service” managed services provider you solve your vendor management problems, fix incidents faster, have control in reaching IT system performance goals (including management of “big-box” cloud providers) and gain economies of scale reducing IT operating costs.  Synoptek Managed IT Services include:

IT Executive Management Services:
Virtual CIO, strategic and tactical advisory services, IT budgeting, cost control, IT infrastructure planning, IT migration projects, design, implementation, IT Service Management (ITSM), governance, IT policies, business intelligence, and analysis.

End-to-End IT Infrastructure Management:
24×7 infrastructure monitoring and management of all devices, networking, storage, server, backup and recovery, VoIP.

End-User Device Management: 
24×7 Help Desk Services, PC, laptop, mobile device management, on-site, dispatch, file sharing services messaging services, unified communications services.

Cloud Hosting Services: 
Public, Private, Hybrid, managed secondary cloud environments AWS, Azure, clustering, physical and virtual configurations, antivirus, firewall, intrusion protection, load balancing, Tier I-IV data center facilities, international locations, and support.

IT Expert Technical Services: 
Project-based IT professional services, assessment, and remediation, architecture design, platform migration and upgrades, business systems planning and integrations.

Applications Support: 
Applications Management, managed database administrator services, custom application support and development, O365, SharePoint, Exchange, SQL, Citrix, Cisco support.

Business Continuity and Disaster Recovery Services:  
Disaster Recovery as a Service, disaster recovery planning, design, testing, fail-over solutions to any cloud provider, backup management, message archiving.

Security Management Services: 
Compliance with HIPAA, PCI, DSS, more, end-point security management, firewall security management, intrusion detection services, intrusion protection services, web security, single sign on, email security, spam, antivirus, malware, 24×7 Security Operations Center.

No more vendor blaming vendor with Synoptek.  Don’t struggle with MSP’s that are too small or “specialized.”  We are a Managed Services Provider with the experience and depth to deliver end-to-end services and take responsibility for your service quality.

Managing Data – Transitioning from Technology Value to Business Value

Data is recognized by most businesses as being their most valuable asset, and managing that data effectively can yield tremendous business advantage and new profitability. This makes managing data a key responsibility within any company. Given that most organizations are experiencing the growth of “Big Data” this is becoming an even bigger responsibility than ever before.

IT as a Service (ITaaS) is the new direction that is transforming how businesses consume their IT infrastructure and manage their data, IT operations, and IT staff.  ITaaS represents a holistic approach to the acquisition, deployment, and operation of IT infrastructure.  Synoptek’s IT as a Service keeps your systems operational and employees productive so that you can focus on the demands of growing your business.  IT staff can now get the projects done moving your business forward.

Our ITaaS provides your business with the highest level of service that is responsive, thorough, and enthusiastic about giving your employees an incredibly positive experience.

Key advantages of using Synoptek IT Managed Services for Raleigh-based businesses:

  • Flexibility, turn up or down services performance levels or file storage space as needed
  • Stability, get monthly reports on your entire IT environmentwhat we do for our customers
  • Service Level Performance metrics, guaranteed
  • Standardization, refined processes, increased efficiency
  • 24×7 support, for most any devices, anywhere
  • Reduction in capital expenses
  • Reduction in training outlays by using our staff and experts
  • Predictable monthly rates for services
  • Management of Office 365, Azure, AWS
  • Management of network services and other vendors
  • Security, compliance, intrusion, detection and protection
  • Eliminate IT staff from performing the day-to-day tasks of maintaining IT infrastructure

Synoptek’s Managed IT Infrastructure Services provide everything your business would need more for a fixed monthly price. Synoptek serves its clients as a trusted advisor offering value, innovation, assurance, and integrity in every customer interaction. Synoptek’s managed services model optimizes IT system performance and reliability by creating a predictable and sustainable, cost-effective IT environment.

Many MSP’s operate a break-fix IT business model looking to increase infrastructure spend and labor hours.  With Synoptek, it is now in “both” our interests to keep your IT infrastructure outage free and performing at its highest levels.

Is IT as a Service (ITaaS) a good fit for your company?

  • Is the growth of your data increasing, and your IT infrastructure not keeping up?
  • Are legacy systems becoming obsolete and harder to maintain?
  • Is it becoming harder to find and retain skilled IT professionals?Synoptek Customer Service Awards 3
  • Is the number of sites, devices, systems and users increasing?
  • When you experience a problem, do you spend most of your time managing other vendors?
  • As everything is expanding, is your ability to manage risk, security, and compliance keeping pace?
  • Does finance want to move from a capital to an operating expense model?
  • Is your existing IT infrastructure fragmented and becoming more complex to manage and monitor?
  • Is maintenance more burdensome and licensing, and support contracts becoming problems?

If you accept that your IT infrastructure is critical to your company and that the management of that IT infrastructure is equally important, then you want to establish a relationship with a provider like Synoptek that will be a partner with you and not a faceless vendor who just sells commodity solutions.


Contact us today to find out how Synoptek’s Raleigh Managed IT services will empower your people, processes, and performance.