Case StudyIT Services Enhance Infrastructure Performance and Security for Women’s Healthcare Firm

Customer: A healthcare practice management organization	Profile: The healthcare practice management organization based in the USA, providing a range of expert business and IT services to physicians and their patients, including revenue cycle management, operations, and application support.
Industry: Medical Practice
Services: IT as a Service

With more than 600 physician partners, the healthcare practice management organization struggled to meet evolving demands. The level of emergency and support tickets started to swell, and there was an urgent need for operational efficiency in knowledge management and user onboarding.

With Synoptek’s IT support, the organization has been able to:

Minimize costs by almost 20%
Enhance security, user experience and satisfaction
Reduce unplanned outages
Improve availability of data

Case StudyManaged IT Services Help Logistics Company Streamline Global Operations

Customer: A premier third-party logistics company	Profile: The client provides creative supply chain solutions with an asset-lite transportation division, a top-tier asset-based dedicated fleet, and innovative omnichannel distribution and fulfillment services
Industry: Transportation
Services: IT Leadership, Workforce Productivity, Infrastructure Systems Management, Application Support, and Managed Cybersecurity

The logistics company used an in-house transportation management system (TMS) to run daily operations. However, this solution and others in its ecosystem were running across three different environments.

Learn how Synoptek’s suite of IT Support Services helped the client:

Optimize IT system performance and reliability
Enable high levels of customer service
Effectively run global operations

Case StudyServiceNow Helps Cloud Communications Company Improve Reporting

Customer: A cloud communications company	Profile: The client empowers organizations to leverage communications and data to add intelligence and security to every step of the customer journey.
Industry: Software Development
Services: ServiceNow

The cloud communications company relied on several point solutions to handle ITSM. This limited visibility and affected reporting, asset management, and request management.

Synoptek implemented key ServiceNow modules including ServiceNow IT Service Management, ServiceNow HR Service Delivery, and ServiceNow App Engine, helping the client:

Automate critical IT Service Management tasks
Improve reporting and metrics visibility
Standardize asset management and request management

Case StudyBusiness Central Support Helps Window & Door Manufacturer Scale Growth

Customer: A leading manufacturer of vinyl windows and doors	Profile: Offering four distinct brands, the manufacturer’s products exceed industry standards while offering countless design possibilities to match any home decor and lifestyle
Industry: Building materials
Services: Dynamics 365 Business Central Implementation and Managed Services

The manufacturer’s existing accounting system lacked the functionality and integration capabilities needed to support long-term growth. It wanted to streamline bank reconciliation processes, automate manual processes, and reduce reliance on external tools for key financial functions.

Learn how Synoptek’s suite of Dynamics 365 Business Central implementation and managed services helped:

Shorten the month-end closing process.
Enhance cash flow management.
Streamline reconciliation.

Case StudyGenerative AI Email Responses Enhance Community Experiences for Nonprofit

Customer: A nonprofit that shapes and coordinates a community sponsorship system that leverages the power of welcoming Americans.	Profile: The nonprofit is dedicated to growing the role of communities in the protection, resettlement, and integration of refugees and other forcibly displaced people.
Industry: Nonprofit
Services: Generative AI

The nonprofit struggled to manage the high volume of daily email queries on cases. The manual process of reading and responding to each email was time-consuming and inefficient, which impacted community experiences. It sought to handle queries more effectively and ensure timely and accurate responses for efficient case management within a given SLA.

Learn how Synoptek’s suite of Generative AI development services helped:

Reduce manual workload, improve overall operational efficiency, and streamline email management processes.
Ensure prompt, contextually relevant, and accurate responses, reinforcing the organization’s commitment to responsive communication.
Establish a centralized hub for managing customer queries, feedback, and interactions and improve customer communication tracking and analysis.

Case StudyCX Consulting Services Help Credit Reporting Agency Foster a Customer-Centric Culture

Customer: A multinational consumer credit reporting agency	Profile: The agency helps users, financial institutions, companies, and government agencies make critical decisions and live their financial best
Industry: Financial Services
Services: Consulting

The consumer credit reporting agency struggled to attract and retain customers as the business grew and competition intensified. It sought to better understand customers and create new product concepts that would resonate with them.

Learn how Synoptek’s suite of CX consulting services helped in:

Innovating products to meet evolving customer needs.
Empowering customers to feel more confident, empowered, and in better control of their financial outlook.
Building a strong foundation for growth and seamless scalability.

“Working with the CX team taught me how to set up, train, and run an efficient and effective CX Center of Excellence. They are experts in their field and have extensive experience doing the work!”
– CX Director

Case StudyManaged Services Help Aircraft Lessor Achieve 3X Savings Post-Divestiture

Customer: A premier global full-service aircraft lessor	Profile: The aircraft lessor invests in liquid, high-demand aircraft and focuses on building long-term partnerships and creating value for airline customers and investors.
Industry: Airlines and Aviation
Services: Managed Services

The aircraft lessor was going through a divesture with difficult and unforgiving exit criteria. Since the financial transaction in progress had to continue, there was no allowance for delay, change, or modification.

Learn how Synoptek’s suite of Managed Services helped the aircraft lessor:

Achieve an annual savings of 3X
Reduce 97% IT investment costs
Free up $1.2 million capital

“Partnering with Synoptek has strategically empowered us to concentrate on our core business, alleviating the complexities of managing an in-house IT department. Synoptek has consistently exceeded our customer satisfaction KPIs by providing 24/7 helpdesk and security services to our employees worldwide. Access to highly skilled professionals on a fractional basis enables an IT service capability portfolio that rivals a larger company. As stewards of a multi-billion-dollar portfolio comprising Airbus and Boeing jets operated globally, our collaboration with Synoptek has reinforced our operational focus and enhanced our ability to deliver exceptional value in the fiercely competitive aircraft leasing industry.”
– CIO

Case StudyApp Development and Managed Services Boost Efficiency for Transportation Firm

Customer: A non-asset transportation brokerage firm	Profile: The firm offers full-service, multimodal logistics solutions to meet the demands of the transportation industry
Industry: Transportation
Services: Application Development, Managed IT

The brokerage firm relied on a legacy transportation management system and multiple inefficient tools to track shipments. This led to poor visibility, issues in freight compliance management, and disorganized contract management.

Learn how Synoptek’s suite of application development and managed IT services helped the brokerage firm cater to enhance visibility into shipments, streamline cross-border logistics, and optimize labor costs by leveraging a 24/7 global support helpdesk, thereby:

Increasing on-time delivery of shipments by 58% via workflow automation, real-time visibility, and a state-of-the-art tracking board.
Improving pre-book loads by 63% by streamlining the process of planning and scheduling shipments and ensuring the necessary resources are available when needed for on-time deliveries.
Reducing average processing time for load tenders to under 2 days by aligning available carriers with the best load options based on factors such as capacity, cost, and delivery requirements.
Enhancing carrier utilization by 20% through real-time resource analysis, optimization of routes and loads, and improved fleet capacity.

“TMS builds are complicated. Logistics is complicated. In my experience, working with Synoptek has been very positive. Everybody at Synoptek has helped to accommodate our needs and provided solutions that have allowed us to build a wonderful product. I look forward to improving that product with the team and to years of shared success with our new TMS solution and the many wonderful things that will build and come of it.”
– Chief Operating Officer

White PaperEnabling Agility and Growth: Digital Modernization Strategies for Transportation and Logistics Leaders

The transportation and logistics industry has navigated a turbulent sea of low margins and constant change for decades. Traditionally, companies prioritized operational fixes over digital solutions to tackle disruption. However, the industry landscape is rapidly evolving, leaving them with no choice but to embrace digital innovation quickly and systematically.

The rapid growth of the logistics market highlights the pressing need for digital transformation in the industry. According to industry reports, the global digital transformation spending in the logistics market was estimated at $52.2 billion in 2023 and is projected to reach $102.5 billion by 2030 at a CAGR of 8.8% (2024-2031).

This market growth is attributable to the increasing investment in digital transformation initiatives within the logistics sector, driven by the pursuit of enhanced speed, efficiency, and competitiveness.

In this whitepaper, we will shed light on:

Real-time Transportation and Logistics Industry Challenges
Synoptek’s Comprehensive Modernization Framework: Envision, Transform, Evolve
Benefits of Modernization for Transportation and Logistics Companies
Real-life Case Studies

Find actionable insights to tackle:

Manual, error-prone processes leading to inefficiencies
Data silos and lack of end-to-end visibility
Difficulty scaling to handle growing business volumes
The inability to leverage data and analytics for informed decision-making

About the Author

Parth Jani

Principal Consultant

Parth Jani is a Principal Consultant with over 13 years of industry experience and brings a comprehensive skill set spanning technology and business domains. With a proven track record in presales, project execution, and product management, Parth transforms ideas into valuable solutions via business analysis and solution architecting. He has led numerous transportation and logistics projects, demonstrating deep sector knowledge. His strategic thinking and attention to operational details enable him to drive success throughout the business lifecycle while fostering team growth and collaborating closely with executives to enhance business performance.

Case StudyProduct Development Services Enable Logistics Brokerage to Handle 2.5X More Shipments

Customer: A logistics brokerage company	Profile: The client provides logistics solutions to freight forwarders and customers in a variety of industries across the United States
Industry: Transportation
Services: Product Engineering, Application Development, Data Analytics, and Robotic Process Automation

The logistics and transportation solution provider relied on various systems to manually manage business operations across shipment booking, capacity procurement, customer engagement, carrier and capacity management, freight tracking, and accounting.

Learn how Synoptek’s suite of Product Engineering Services helped the client:

Process 250% more daily transactions
Automate tracking of 80% of trucks
Automate 60% of the shipment-building process

OUR CORE EXPERTISE

We Serve

Digital Customer Experience

Digital Enterprise

Cloud & Agile Infrastructure
Build an agile and flexible organization to effortlessly scale your operations, enhance performance, and stay ahead.

Topic

Function

Asset Type

Functions: Operations

Case StudyIT Services Enhance Infrastructure Performance and Security for Women’s Healthcare Firm

Case StudyManaged IT Services Help Logistics Company Streamline Global Operations

Case StudyServiceNow Helps Cloud Communications Company Improve Reporting

Case StudyBusiness Central Support Helps Window & Door Manufacturer Scale Growth

Case StudyGenerative AI Email Responses Enhance Community Experiences for Nonprofit

Case StudyCX Consulting Services Help Credit Reporting Agency Foster a Customer-Centric Culture

“Working with the CX team taught me how to set up, train, and run an efficient and effective CX Center of Excellence. They are experts in their field and have extensive experience doing the work!”
– CX Director

Case StudyManaged Services Help Aircraft Lessor Achieve 3X Savings Post-Divestiture

Case StudyApp Development and Managed Services Boost Efficiency for Transportation Firm

White PaperEnabling Agility and Growth: Digital Modernization Strategies for Transportation and Logistics Leaders

About the Author

Parth Jani

Principal Consultant

Case StudyProduct Development Services Enable Logistics Brokerage to Handle 2.5X More Shipments

Download the Full Case Study

OUR CORE EXPERTISE

We Serve

“Working with the CX team taught me how to set up, train, and run an efficient and effective CX Center of Excellence. They are experts in their field and have extensive experience doing the work!” – CX Director

About the Author

Parth Jani

Principal Consultant

Download the Full Case Study

“Working with the CX team taught me how to set up, train, and run an efficient and effective CX Center of Excellence. They are experts in their field and have extensive experience doing the work!”
– CX Director