Blog: Infrastructure Performance

Digital Elastic Infrastructure Enables Agility, Scalability, and Mobility

March 27, 2020 - by Synoptek

The pace and scale of COVID-19 has taken the entire world by shock! Although human life is primarily at risk, the impact COVID-19 is having on the business world cannot be undermined or overlooked. As stock markets crash, airlines experience irreparable losses and transport businesses shutdown, maintaining customers’ trust during an unexpected pandemic like this is the need of the hour. Here’s what organizations can do to ensure business continuity isn’t affected in the COVID-19 era through virtualization:

Moving workloads to the cloud for increased availability

Tech experts (and companies) have always stressed on having a robust IT infrastructure and maintaining it round-the-clock, so business operations do not get affected in the time of a disaster. Although a disaster has already struck, it’s still not too late to advance to the cloud to ensure business is running 24×7. By using the cloud, organizations can ensure employees have access to the resources and tools they need and also seamlessly scale them – if the need arises. Moving workloads to the cloud can not only help improve the availability of your business, it can also reduce the pressure on on-premises systems during the COVID-19 crisis.

Using collaboration tools to enable telecommuting

In the times of a global calamity, embracing tools and technologies that pave the way for telecommuting has become irrefutable. With COVID-19 having affected 170+ countries, employees across geographies have been asked to work from home for the health and safety of the world at large. In such situations, embracing digital workplace services and implementing tools like Microsoft Teams, Office 365, and real-time communication platforms like Juxto can provide a frictionless communication experience for employees working from home. Such unified communication and collaboration tools address most remote collaboration needs, including chats, video meetings, file sharing, and more.

Training the workforce to operate remotely

With advancements in technology, a lot of organizations today have been able to let a small percentage of their workforce operate remotely. But when the entire employee base is expected to work from home, it puts a lot of pressure on employees as well as on the company’s underlying IT infrastructure. The learning curve for employees who’re used to working in office can be steep and to ensure they are just as productive from home, organizations will need strategic workforce planning. This includes providing regular guidance, training them to use modern collaboration tools, assigning a mentor and assessing their performance on a periodic basis.

Building a risk management framework to ensure data security

With COVID-19 showing no signs of a slowdown, organizations across the world are resorting to workforce practices that have not been used before in such capacity. Although telecommuting is a mandate for a pandemic of this magnitude, it brings with it an array of security challenges. Therefore, organizations must take efforts in enabling and ensuring security. Investing in proper risk management frameworks, cybersecurity programs, and endpoint security solutions is extremely crucial to condense the threat landscape and ensure data security. Such an approach can enable organizations to make informed risk management decisions that will not only result in a greater defensive posture but also allow leaders to safeguard aspects of the business that matter most.

Implementing (or updating) business continuity plan

Ensuring businesses operate as-is during a crisis like COVID-19 is the only way they can emerge winners. Implementing an effective business continuity plan or updating an existing one can ensure business operations aren’t affected – despite human restriction. Organizations, therefore, need to immediately start identifying and addressing on-premises or remote backup needs, backing up data in the most secure way possible, managing risk and eliminating the need for less secure on-premises servers. Given the scale of the current pandemic, the business continuity plan must also address scalability requirements and be able to support multiple platforms across multiple end-user home environments and devices.

How Synoptek can help

Synoptek has been offering an array of IT solutions to companies for over two decades. With long-standing experience in supporting customers with complex IT infrastructures and with deep expertise in business continuity solutions, we know what it takes to keep businesses running – while ensuring data security and employee safety. Being a successful Managed Services Provider, managing mission critical systems for customers across the globe, we have always gone above and beyond to maintain our customers’ critical technology operations, and will continue to do so during the COVID-19 crisis.

If you’re looking for a partner to manage your critical technology operations and deliver the service you need in these uncertain times, we can help. Contact a Synoptek expert today.

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