Unlock the Full Potential of Microsoft Teams with the Teams Plus Unified Communications Solution
In today’s dynamic world, the presence of communication tools can feel overwhelming. That’s why Teams Plus is here to streamline your experience. Designed to unify your workforce, Teams Plus integrates seamlessly into Microsoft Teams as an Operator Connect Partner, offering advanced Contact Center as a Service (CCaaS) capabilities, direct telephony, and powerful proprietary analytics—all within one platform.
As a purpose-built, carrier-grade voice network that’s co-sell-ready with advanced specialization for calling in Microsoft Teams, Teams Plus privately peers with Microsoft, Five9, and other key partners. It combines the best of diverse communication apps and services into one powerful platform while handling the complexities behind the scenes. Whether managing high-volume industries or optimizing enterprise workflows, Teams Plus helps reduce costs, streamline operations, and empower your teams to excel in a fast-paced business environment.
Teams Plus: Designed for You
As a Microsoft Operator Connect Partner for Microsoft Teams calling plans and a Certified Integrated Network Partner of the Five9 Intelligent Cloud Contact Center in the US and Canada, Synoptek delivers impactful business communication solutions that enable organizations to work collectively.
Our unified communications Teams Plus platform works with a portfolio of leading and innovative technology companies to deliver impressive business results. We also offer the ability to bring your contact center to our network, creating a single dial plan between UCaaS and CCaaS solutions.
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Integrated Voice Solutions
Replace outdated phone systems with Microsoft Teams telephony to simplify communication and reduce costs.
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Enhanced Analytics
Leverage actionable insights to monitor performance and make data-driven decisions.
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MS Teams Texting
Enable SMS and MMS messaging directly within Microsoft Teams to improve external communications.
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Call Recording
Record, store, and retrieve calls securely for training, compliance, and quality assurance.
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Real-Time Queue Analytics
Manage agent performance and enhance workflows with live, actionable analytics.
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Number Management
Simplify provisioning and manage large-scale number operations with ease.
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Custom Development
Create tailored solutions for complex communication workflows unique to your business.
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Right App, Right User® Approach
Reduce costs by aligning features with actual user needs.
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Rapid Deployment
Expert-led implementations with minimal downtime or business disruption.
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Dedicated Support
Receive live, proactive assistance—no bots, no delays.
Since transitioning to Teams Plus and Five9 from a legacy Cisco system, our operations have been revolutionized. With improved stability, scalability, and real-time monitoring, we’ve elevated both employee and customer experiences. Notably, our average call time has been reduced from seven and a half minutes to six, significantly enhancing customer service. Achieving 100% SLA compliance has instilled confidence in our business, leading to heightened consumer satisfaction. Teams Plus and Five9 have truly transformed our efficiency and reliability”.
Specialized Services
Contact Center Features (CCaaS)
Equip your team with advanced call center capabilities without incurring the high cost of a full CCaaS platform. Perfect for industries requiring scalability and precision.
High-Velocity Network™
Achieve 3X call capacity with our carrier-grade network, specifically designed for high-demand industries like collections.
Buyback Program
Offset upgrade costs by trading in outdated devices and reinvesting in modern technology.
