Application Management Services (AMS)

Maximize efficiency and minimize downtime with Synoptek’s Application Management Services

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All applications need management throughout their lifecycle, whether they are out-of-the-box or custom.

Several factors contribute to organizations’ struggles to deliver expected value and ROI, such as:

  • Resource constraints caused by a lack of the right skills and competing business priorities
  • Scale and flexibility issues preventing the solution from being enhanced
  • Capacity to build or leverage automation is limited
  • Low maturity levels make monitoring and managing critical applications difficult

Synoptek’s advisory-led Application Managed Services help organizations navigate the complex web of Custom and Business Apps.

We focus on measuring our customer’s capability and maturity level and provide tailored, business and customer-experience-driven services that meet your business needs.

Why You Should Leverage Synoptek’s Application Managed Services

Whether you are struggling to reskill your employees for modern applications, have limited or no global scaling capacity, or grapple with low user satisfaction levels, we can scale up AMS delivery capacity to meet the unique demands of your business and help you meet your goals and your vision.

Advisory-led Application Managed Services

Customized and tailored offering

Qualified and certified pool of Application experts

Global delivery model

Managed Helpdesk

99.99% uptime guarantee

Flexible pricing model

Two decades of Application Management Experience

NPS in 2023


CSAT in 2023


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Our Approach to Application Management Services

Synoptek’s Application Management Services are aimed at supporting and maintaining the performance and functionality of your applications. From resolving incidents to responding to user requests that require specific product knowledge and expertise, we make use of the best tools and strategies to drive value for every customer we work for:

  • ITIL Best Practices: We deliver high service levels with a constantly updated collection of ITIL processes, a global delivery team, and modern approaches to application management.
  • Tailored Services: Our Application Management Services are tailored to your business needs based on your capability and maturity levels.
  • Agile Mindset: We quickly match service, change, and support needs with the right person, with the right skill set at the right time globally, to enable the best value for the markets we serve.
  • Consistent Delivery: We leverage the Synoptek Platform to drive results via the consistent delivery of Managed Services across every practice.
  • Detailed Analysis: Through a detailed and comprehensive assessment of our clients’ technology ecosystem, we provide findings and recommendations for every technology we manage.
  • Risk Management: We also highlight associated risks, issues, gaps, and opportunities, so our customers can get the most out of their business applications.

Synoptek’s Application Managed Services Portfolio

Routine System Administration

We carry out routine system administration, including assessment of your inventory ISV and integrations, version/release management, service updates, security reviews, health checks, etc.

Data Management

We manage all your application data end-to-end, from imports/exports to data cleansing, archiving, storage, and retention.

Application Monitoring

We enable continuous application monitoring to evaluate and assess functionality as well as user sessions, batch jobs, and database and integrations.

Environment Monitoring & Management

Our Managed Application Services aren’t just limited to feature/capability monitoring. We also monitor the underlying dev/test/stage/prod environment of your apps, carry out necessary SQL/query insights, and track health metrics.

Governance and Change Management

Through the implementation of the appropriate access control and compliance policies, we help transition your users to the new application environment and ensure usage is controlled yet seamless.

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Related Insights for Application Management Services

Application Management Helps Drive Long-term Stability Case Study

Application Management Helps Drive Long-term Stability

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Top Reasons to Outsource AMS - Business Perspective Blog

Top Reasons to Outsource AMS - Business Perspective

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Application Managed Services - A Handbook White Paper

Application Managed Services - A Handbook

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Explore our Range of End-to-End AMS Datasheet

Explore our Range of End-to-End AMS

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Explore our Suite of Managed Services

When it comes to managing and optimizing complex and evolving tech ecosystems, Synoptek offers a comprehensive suite of Managed Services. Carefully curated by experts, these services can be tailored to address specific business needs and challenges:

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