A customer relationship management (CRM) solution provides a unified platform to track and manage customers across channels with ease. By bringing all customer-related data in a centralized location, it provides end-to-end visibility into customers while offering sales teams easy access to all the data they need to identify leads, contact and engage with them as well as track and manage them.
Implementing a CRM solution will not only allow you to unearth insight into customer needs and preferences; you can also provide them with relevant information, personalize communications, and deliver consistent experiences – thus improving customer satisfaction, loyalty, and retention.
With Synoptek’s CRM consulting and implementation services, managing sales operations and relationships with customers becomes a breeze. With expertise across sales, marketing, customer service, and field service operations, we can help you efficiently track the sales pipeline and engage customers in more meaningful ways.
Our CRM consulting services can help you effectively track and manage the customer journey, improve overall customer experience, and boost engagement across all touch points. Leveraging our experience of successfully implementing CRM solutions for customers across the globe, you can make the right CRM decision, and accelerate the pace of digital transformation.
Synoptek offers implementation services for a complete suite of CRM solutions to help your sales teams organize, automate, and synchronize business processes, as well as attract and win new clients – while retaining those you already have. With our CRM consulting services, your sales teams can have access to all the data they need to generate leads and close deals, while redefining the customer experience.
With Synoptek’s Salesforce-Juxto integration, the University has been able to improve the efficiency of their telephony system while easily spinning up phones in any location, on any device, and any place whenever they need them. It also also able to leverage modern features and capabilities on demand and meet growing telephony requirements, making it easy to plan scaling into the future.Read More
CRM solution can make it easy for an organization’s sales team to work with customers while efficiently responding to their queries. Read more about CRM in this white paper.Read More