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Home / IT Blogs / FAQs on Global Managed Services Answered
April 19, 2021 - by Synoptek
As organizations get increasingly global and competitive, there is a pressing need to drive all focus on core strategies and vision to keep pace with market and customer needs, enable and ensure compliance, and outdo competition. Unfortunately, the time and effort that day-to-day management of IT demands often comes in the way of competitive success. Given how multi-faceted, complex, and tangled the modern IT landscape has become, outsourcing the management and monitoring of IT systems and infrastructure to a qualified provider is a great way to enable unmatched efficiencies.
But despite the fact that a majority of organizations today understand the need (and importance) of global Managed Services, when it comes to actually hiring a Managed Service Provider, they have many questions regarding delivery and implementation. That’s why we have curated a comprehensive list of FAQs about Global Managed Services that will (hopefully) refute all your doubts and concerns:
Outsourcing the day-to-day management of servers, systems, networks, backups, security etc. to qualified experts that are appropriately skilled for carrying out IT operations opens doors to an array of benefits. These include:
A qualified Managed Service Provider would have the capability to comprehensively manage every aspect of your IT: right from IT Strategy and Planning to Program and Project Management, IT Service Management, Business Application Support, Data Protection, Cybersecurity, Product Development, and Cloud Advancement.
Although it is advisable to outsource as much of your IT as possible, the decision depends entirely on where your business is now, what challenges you are looking to overcome, and what goals you are looking to achieve. The Managed Service Provider you engage with will be able to educate you about the different services. However, based on your business needs, you could:
Although Outsourced Managed Services are highly profitable and convenient, it does require organizations to understand the risks involved. Right from data security to IP confidentiality – to minimize the impact of data breach or misuse, careful preparation is required in establishing the right procedures and strategies.
However, when you partner with a qualified and respected Managed Service Provider, you can be rest assured of the risks. Most providers today lay a lot of emphasis on data security and protection:
To avoid any seepage of data, make sure you have a good understanding of the security policies in place. Together with your vendor, run through all the Non-Disclosure Agreements, Encryption, Access Control, and Authentication mechanisms and ensure the technical safeguards installed by the Managed Services Provider are in line with the vision of your company.
When you engage yourself with a qualified Managed Service Provider, you are sure to receive only the best services. However, it is natural for you to want to be aware of the tasks being carried out by the provider, the challenges that are being faced, as well as have knowledge of what’s happening. Holding regular meetings with your technology partner’s team is a great way to monitor development and milestones, get a real-time view of tasks as well as get a chance to review their work – thus ensuring both quality and progress.
Also, to avoid any miscommunications, make sure to clearly state roles and responsibilities from the beginning of the engagement, so everyone knows what is expected. When everyone has clarity on their individual and team tasks, there is a better chance of achieving shared goals quickly.
When you get into an outsourcing agreement, you are giving the rights of IT management to a third-party. But that in no way means you will lose control over your infrastructure or processes. Since all requirements, terms, and conditions are finalized at the start of the engagement, make sure to have a firm, written agreement on the various aspects: right from who will have control over processes, what support model the vendor will use, and what the SLAs for issue resolution will be.
Since technology outsourcing will allow you to concentrate on critical functions, a firm agreement will ensure control continues to lie with your business and that all critical IT-related decisions will be taken with your support, approval, and sanction.
In today’s era, it is natural for all service providers to claim creditability and capability when approaching your business. But instead of simply believing in their capabilities, it is important for you to carry out thorough evaluations and assessments before making a decision.
When on the lookout for a qualified Managed Service Provider, make sure to evaluate prospective providers on their:
Leveraging qualified Outsourced Managed Services is a great way for organizations to get access to certified IT professionals that possess wide-ranging skillsets in the latest technological innovations. Working closely with a Managed Service Provider can allow you to strengthen the foundation of your IT ecosystem while ensuring your business delivers, implements, and supports unique solutions in your area of expertise.
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